Support

Akeeba Backup for Joomla!

#20414 Failed Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Thursday, 03 July 2014 10:14 CDT

Wednesday, 02 July 2014 08:54 CDT

[email protected]
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I can't seem to backup and transfer my site over to Dropbox. I have tried splitting the backup and leaving it as is. Here are the logs. Any Ideas?

Wednesday, 02 July 2014 09:10 CDT

tampe125
Hello,

looking at your log, there is this line:
Couldn't write to the archive file; check the output directory permissions and make sure you have enough disk space available.[len=1028597 / 1048576]

Can you please double check if you have enough disk space?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 July 2014 09:17 CDT

[email protected]
Thank you for that. I also have this log file from another failed backup. Any ideas?

Thursday, 03 July 2014 09:45 CDT

tampe125
You're welcome!
Regarding the second log, I see you didn't set any partsize.
Please create a multipart archive and try again: when uploading files to a remote server it's always a best practices to split the archive in smaller parts, otherwise you could end hitting the timeout limit.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 July 2014 10:14 CDT

[email protected]
That worked, thank you!

Thursday, 03 July 2014 10:14 CDT

tampe125
You're welcome! (again)

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!