Support

Akeeba Backup for Joomla!

#20380 500 Error when backing up

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 27 June 2014 07:57 CDT

Hennen
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I have not been able to finish a backup of my site in some time. I have tried all of the common solutions found at the article: Akeeba Backup for Joomla! throws an AJAX Error, 500 Internal Server Error or the backup does not complete

Hennen
Here is the file in zip format

tampe125
Akeeba Staff
Hello joshua,

first of all, please run ALICE log analyzer and follow the suggestions reported on screen.
If you still have issues please write here again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Hennen
I followed all of the suggestions and the ALICE log analyzer continues to recommend either increasing disk space or making part sizes smaller. I have increase my vps memory to the highest level possible and made multiple attempts in changing the part size to no avail. I have attached the latest log.

tampe125
Akeeba Staff
Can you please attach the latest log?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Hennen
Sorry, here it is.

Hennen

tampe125
Akeeba Staff
Can you please try to use the Large Site Scanner as scanner engine?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!