Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:I've configured a backup job of my joomla website to an Azure Cloud Blob and I've enabled the "Enable remote files quotas" and set the "Count quota" to 1 but the older backup set files are never deleted from Azure, is this a supported configuration ?

The user that you set up in Backup has to have delete rights in Azure for the remote quotas to work.

The other thing to watch is that quotas are enforced per profile. So if all your profiles have a quota of one, and you do backups with three different profiles, you will have three backups stored on Azure. That is the way it is supposed to work.

Thanks for the fast reply. I'm using in Akeeba the only azure account I've created and it has all the rights to create and delete files, Ive tested the deletion of files using Cloudberry Explorer using the same account and key and the deletion of files was made.

OK, you caught me. :-)

I can't confirm that remote quota management works in Azure right now. Davide is on vacation this week and Nicholas is away from his computer. There isn't anything in the docs that tells me one way or the other.

I'll follow up with Nicholas when he gets back.

Ok, thanks
I wait your follow up

Nicholas has just confirmed that there is a problem with remote quota management with Azure.

There is a temporary workaround. He can edit the file administrator/components/com_akeeba/akeeba/plugins/engines/proc/azure.php and put the following just before the `public function processPart` line:

public function __construct()
    {
        parent::__construct();

        $this->can_delete = true;
    }

Hi Dale,
I've made inserted the code in the file but now when I launch the backup it returns this error :

Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Following the suggestions of ALICE, our log analyser, may not be enough. The automatic log analyser cannot cover all possible problem cases. We strongly recommend going through the step-by-step instructions in our troubleshooting wizard to easily resolve this issue yourself.
If this doesn't help, please do not hesitate to ask for support in our support ticket system. Do note that you need an active subscription to request assistance through the ticket system. If Akeeba Backup Professional was installed on your site by a third party -e.g. your web developer- please do not contact AkeebaBackup.com for support. Instead, contact the person who installed the software on your site and request assistance to solve this issue. If you do post to our ticket system, please remember to ZIP and attach your backup log file in your post so that we can help you faster.

In Azure I find all the files but no delete

Nicholas has created a dev release of Akeeba Backup. It is located at https://www.akeebabackup.com/download/developer-releases/akeebapro/reva4b0e42.html. Can you please install that and try again?

Note that the dev release always wants to "upgrade" to the public version. So you will get a notice to "upgrade" to the older 3.11.2 version, don't do it.

Hi Dale,
I've installed the dev release but Always the same error, there is a log that Ican send you and that can help you in debugging this problem ?

The error:
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Can you please zip and post the backup log? Thanks.

here the logs

The file did not come through, can you try again please? You will probably need to zip the file to make it small enough to post.

If you can't get it to post, just throw it on Dropbox of on your site and post a link to it here.

there was a problem with the name of the attachment

There are two log files, one completed successfully but did not delete the remote file. The other did not complete. Did both of them end with a 500 error or just the incomplete backup?

Hi Dale,
excuse me but I have some project to close and I dont have time to answer you.
I attach the screenshot of the "error 500" and the backend log, please let me know if you can solve the problem with the deletion of files in azure.
Thanks,
Pierpaolo

Pierpaolo,

Please edit administrator/components/com_akeeba/akeeba/plugins/engines/proc/azure.php and put the following line prior to line 94:

$config = AEFactory::getConfiguration();

Please let me know if that fixes the error.

Hi Dale,
all is working well now, after the last modification the file deletion in Azure Blob works.
If I have to configure another server with Akeeba I have to follow all the modify you asked me ( install the dev release and after modify the azure.php file ) ?

Thanks, Pierpaolo

I apologize, I wanted to talk to Nicholas about this today and I missed him. Being 6 hours apart makes it hard sometimes.

No, you do not need the dev release any more. The changes in that release would be included in today's 3.11.3 release.

Now, Nicholas had about 9 million things going on when he gave me that last change. That was never in the dev release. Did it make it into the 3.11.3 update? Probably. :-)

If you have any trouble with 3.11.3, it is just that last change that we made. Please let me know if you have any problems and I'll remind Nicholas that it needs to be added.