Support

Akeeba Backup for Joomla!

#20223 Backups Failing To Transfer

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 19 June 2014 14:57 CDT

Tuesday, 10 June 2014 15:18 CDT

[email protected]
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello,

I have been using Akeeba with Watchfulli for a few weeks. Recently my scheduled backups for my Jommla! 1.5.26 sites have been failing to transfer to Dropbox. They sometimes fail the transfer completely or half transfer (for split backups). Any ideas?


Common Angle

Tuesday, 10 June 2014 16:23 CDT

nicholas
Can you please ZIP and attach your backup log file? If the file is too big, please upload it to your Dropbox' Public folder and paste a link here. We need the log file to provide accurate assistance. Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 June 2014 15:39 CDT

[email protected]

Wednesday, 11 June 2014 15:41 CDT

[email protected]

Wednesday, 11 June 2014 16:07 CDT

nicholas
Thank you for that! I can see that your backup is 290190223 bytes or 276.75 Mb long. However the maximum file size supported by the Dropbox API is only 100Mb. You need to go to the Configuration page, find the Archiver Engine row, click on the Configure button next to it and in the pane which opens below set the Part Size for Split Archives to 100Mb or less.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 16 June 2014 07:28 CDT

[email protected]
Nicholas,

That did not seem to Resolve the issue. Attached are the new logs. Any ideas?

Thanks,

Common Angle

Monday, 16 June 2014 09:15 CDT

nicholas
According to your log file the backup was successful, all backup parts were uploaded to Dropbox, old files were removed from Dropbox and the backup archives which have already been transferred to Dropbox have been removed from your server.

The problem you have is that Watchful.li expects a newer version of Akeeba Backup with a slightly different JSON API than the ancient version you have on your outdated Joomla! 1.5 site. As a result, it gets stuck on the last step of the backup process until it decides to stop trying.

Unfortunately, this is something which cannot be fixed. Actually, it is something which HAS been fixed, but not for Joomla! 1.5. Since the version you are using has been end of life for two years we won't provide any update to it. The good news is that your backup DOES WORK, it's Watchful.li which doesn't see that it did work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 16 June 2014 09:58 CDT

[email protected]
Nicholas,

The sire that I provided logs are did not completely transfer over to dropbox. It should have sent three files and only two of them made it. Are you saying that it doesn't transfer because watchfulli is seeing it as complete? A bit more clarification would be very helpful.


Thank you,

Common Angle Web Team
Edited by [email protected] on 2014-06-16 10:03 CDT

Monday, 16 June 2014 10:03 CDT

[email protected]
Here are the backend logs.

Monday, 16 June 2014 11:02 CDT

nicholas
No, there are only two files created with extensions .zip and .z01. Only two files created, only two files transferred.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 June 2014 07:02 CDT

[email protected]
Nicholas,

There must be something going on somewhere. I had a file with extension .zip2 left over on the server. It was transferred today. Here are the logs.

Tuesday, 17 June 2014 07:53 CDT

nicholas
.zip2 is not a file extension which is created by Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 June 2014 08:59 CDT

[email protected]
Sorry,

I meant .z03

Tuesday, 17 June 2014 09:15 CDT

nicholas
According to the backend log file you only have two parts, that is .zip and .z01. So when you take a backup from the backend you will only see TWO files being transferred.

However, the backup taken with Watchful.li (the JSON API log file) results in three part files, that is .zip, .z01 and .z02. According to the log file all THREE part files have been transferred.

The difference in size (therefore the difference in the number of part files) has to do with the fact that Watchful.li doesn't support the JSON API of the very old Akeeba Backup version you are using on your site. As a result, some of your filters are not being applied. As explained in my previous reply this is not something which can be fixed because you are using an outdated, unsupported version of Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 19 June 2014 13:59 CDT

[email protected]
Nicholas,

Thank you for helping me with this issue. What other post processing engine would you recommend for Joomla! 1.5.x sites? Would Box.net be viable?

Thank you,

Common Angle Web Team

Thursday, 19 June 2014 14:57 CDT

nicholas
No, Box.net was in the meantime renamed to Box.com AND they killed off their old API which is used by the old version of Akeeba Backup you've got. The post proc engine I whole-heartedly recommend is Amazon S3. Nothing is more stable than that. You can use the free of charge Cyberduck software for Mac OS X and Windows to connect to it and transfer the files to your computer. This is what we are using for our site as well.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!