Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I am just trying to run an akeeba backup after installing the latest akkeba pro version 3.10.2 and I get the following error.

I also analysed the log file and went through the process of changing the part size to the various options suggested but this did not help.

My log file is attached.

Thankyou.

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Please note that I have just upgraded joomla to 2.5.19

The part size was not the problem, it never got as far as packing any files. It died during the database backup. There is a strong possibility that your host is limiting the number of MySQL queries you can do per time period. Please check with you host to see if they impose such a limitation.

The only thing we can do to avoid the limit is to slow down the backup so we are not making so many queries in a minute. But that will significantly increase the time required for the backup process.

Thanks Dale, I will check and get back to you.

Dale, just an update on this issue. I was told by the host that "Yes, the number of SQL queries are limited on all our server via CloudLinux and CageFS". The host tried to make some changes but I still kept getting failed backup errors.

I have actually had problems on that particular server with that host before with another site which they moved to another server and so I asked them to move this site to another server.

I have just run a backup, and while the Backing up Files section took quite some time, the backup did work and complete.

There must be some differences between the server environments but we are not sure what they are.

At least the backup is now working.

Thankyou for your help.

You are welcome! I'm glad you got it working.