Support

Hi,
I received an error trying to back up for the first time.
I have attached the log.
I look forward to your assistance.
Joe

Hi,
Here is the error I receive when trying to back up:

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 ( SQL=SHOW CREATE TABLE `cometchat`)
Internal status: error
XHR ReadyState: 4
Raw server response:
Joomla!
500 - An error has occurred.

SQL=SHOW CREATE TABLE `cometchat`

Return to Control Panel

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Following the suggestions of ALICE, our log analyser, may not be enough. The automatic log analyser cannot cover all possible problem cases. We strongly recommend going through the step-by-step instructions in our troubleshooting wizard to easily resolve this issue yourself.

If this doesn't help, please do not hesitate to ask for support in our support ticket system. Do note that you need an active subscription to request assistance through the ticket system. If Akeeba Backup Professional was installed on your site by a third party -e.g. your web developer- please do not contact AkeebaBackup.com for support. Instead, contact the person who installed the software on your site and request assistance to solve this issue. If you do post to our ticket system, please remember to ZIP and attach your backup log file in your post so that we can help you faster.