Support

Akeeba Backup for Joomla!

#19188 intermittent Amazon s3 upload failure

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by emeryjay on Friday, 14 February 2014 09:27 CST

Thursday, 13 February 2014 16:27 CST

emeryjay
zip file attached

Description of my issue: When using a cron job, on and about half the time the upload to Amazon s3. And sometimes the backup (Profile 1) runs as long as 3 hours when it doesn't fail. I have not included the entire cron job messages, just the errors. I figured with the log, you may not need the configs, but if you do, please let me know

There are two profiles (1 and 2) I set up Profile ID 2 trying to figure out why the other one was failing. After reading the troubleshooter I've gone through each profile to see if they differ hoping that would solve my problem. They "appear" to be the same. In both profiles, the split part size is 20.

When I backup from the backend, ID 2 works, and ID 1 failed until I switched the part to 20. That shouldn't make sense, because I believe I have them both set to 20. Maybe I need to go to 10, but didn't try that since it is intermittent.

Disabled multi-part uploads is off

Delete archive after upload is checked

Process each part is unchecked.

I'm not having any problems with other sites at cloudaccess

My next project is switching to UNiTE so I can use it to test backups.

Thanks
Emery

Friday, 14 February 2014 01:35 CST

nicholas
When I backup from the backend, ID 2 works, and ID 1 failed until I switched the part to 20. That shouldn't make sense, because I believe I have them both set to 20. Maybe I need to go to 10, but didn't try that since it is intermittent.


That makes perfect sense. This failure has to do with a timeout, as discussed in our documentation.

When using a cron job, on and about half the time the upload to Amazon s3. And sometimes the backup (Profile 1) runs as long as 3 hours when it doesn't fail.


Sometimes it happens. It's not a bug in our software, it's not a problem with your host. It's an intermittent problem with Amazon S3. It looks like sometimes they get congested and start dropping connections. It happens to me for one every 10 backups (it used to be one every 50 last year). After the backup is complete I can go back to my site and retry the upload. If I insist several times it does manage to establish a connection and upload it. Sometimes the upload works on the first retry, sometimes it takes a dozen or so retries. Unfortunately there's nothing you or I can do about it :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 14 February 2014 09:27 CST

emeryjay
Thanks. The cron runs at 1:15 a.m. -- probably half the world is backing up in off hours. I'm betting changing the time may help. I missed the part about timeouts. I was focused on settings.

Please close the ticket. Thanks again!
Emery

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!