Support

Akeeba Backup for Joomla!

#19175 Akeeba wants to Install a older version in Backend

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 13 February 2014 09:38 CST

Thursday, 13 February 2014 03:21 CST

user80725
Sorry for my englisch is not so good.

I have installed Akkeba Backup pro V. 3.10.1 but my Backend shows, that it is a newer Version on the Web the Version 3.10.0 ???? This is not correct. What can I do ?

See the Attachement

Thursday, 13 February 2014 06:02 CST

nicholas
Go the live update page and click on "Refresh update information".

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 13 February 2014 06:06 CST

user80725
This is the same !!!!
We have tried this an its the same picture

Thursday, 13 February 2014 09:38 CST

nicholas
You will have to first clear your browser's cache. Then quit your browser: if you're on a Mac you must use CMD-Q, if you're on any other operating system close all browser windows. Then restart your browser. No go to back to the Live Update page and retry clicking on the "Refresh update information". For your information this is actually not a bug in our software but browsers caching the web page redirections, making it impossible for the "Refresh update information" to work in several cases. If the problem persists just wait for approximately 24 hours. The update cache will certainly expire and have to be reloaded. Then the update status will be correct.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!