Support

Hi,

I'm trying to get the lite backup to work. The backups made from the Joomla backend and the backups triggered by cron jobs work fine.

When I start a Lite backup by using "index.php?option=com_akeeba&view=light" in my url I get the page where I have to select the profile and enter the secret word. I pick the default backup profile, which is the same one that I use for the backend and cron job backups and enter the correct secret word. When I click the "Start backup" button the screen goes blank and nothing happens.

When I go to the Joomla backend (in another tab) I see that the backup is pending. Ander after a few minutes it turns to failed.

I have tested it on 3 of my websites and on 3 different browsers (Chrome(32.0.1700.102m), Firefox(27.0) and IE(11.0.9600.16476)). All with the same result.
I have also tried it from my iPad Mini and iPhone 5s (both iOS7). But with the same result.

What could be causing this?

Kind regards,

Jan Buskens.

Hi,

I just noticed that I didn't have the latest version of your software. So I have updated to 3.9.2 and tried it again. Unfortunatly the problem still is the same.

I have included the log file of the latest test.

Kind regards,

Jan Buskens.

OK. The update fixed it.

Thank you.

Kind regards,

Jan Buskens.

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