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Akeeba Backup for Joomla!

#19000 Akeeba Backup update package failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by user63964 on Monday, 03 February 2014 05:18 CST

Monday, 03 February 2014 03:49 CST

user63964
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi, I am trying to update Akeeba backup as per the update message I keep getting. When I update from the message I see the following message:

http://screencast.com/t/eHAHuhZ8cqqW

I haven't changed anything on the website since I last had to update Akeeba, so I am not sure what has happened or how to rectify it I am afraid. Any help or advice would be appreciated.


Now I have another problem, which is this site won't allow me to add the log file to this message!

Monday, 03 February 2014 05:00 CST

nicholas
The Download IDs have changed on December 25th, 2013 when we performed a major upgrade to our site in order to enhance the security of your accounts. The drawback is that by applying the improved security settings we had to change your Download IDs. Please follow the instructions in the Download ID information page.

IMPORTANT! Please follow ALL of the steps, including the very important last two paragraphs, on that page. If you skip the last steps you will have to wait up to 24 hours for Live Update to pick up the updated Download ID you have entered in the component's configuration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 February 2014 05:18 CST

user63964
Thanks, that has sorted the issue!

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