Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

i have buy the professional version of akkeba and now i whant to activate it at my webpage, however it is a version 2.5.17 joomla core.

the error when i try install the component is the follow:
Unable to find install package

I really need the cron system for auto-backups.
Can you help me please?

its a local server so i have fully access to all files, if its need to change anything.

I'm thinking that

however it is a version 2.5.17 joomla core

means that you can't find the Pro version on our website. You need to log out and log back in for the website permissions to be updated, then you can download the Pro version.

I think your install problem is a PHP setting on your local server. By default, you can't upload a file larger than 2 Mb.

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.

Hi,

Thank you for the quickly answer.

Its that the problem actually.
It was easy to change since i have full access to the local server.

Thanks once again for the support.

Problem solved

You are welcome!