Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

When I run the kickstart.php all goes well until the extract starts and it just hangs after extracting some files. No error comes up just hangs..

Copy of the log below --
Reading file signature
AKAbstractUnarchiver::_run() - Preparing to extract /home/wbppsorg/public_html/portsmouthpps/administrator/templates/hathor/images/toolbar/icon-32-new-style.png
AKAbstractUnarchiver::_run() - Processing file data
AKAbstractUnarchiver::_run() - Calling post-processing class
AKAbstractUnarchiver::_run() - Finished extracting file
AKAbstractUnarchiver::_run() - Reading file header
Reading file signature
AKAbstractUnarchiver::_run() - Preparing to extract /home/wbppsorg/public_html/portsmouthpps/administrator/templates/hathor/images/toolbar/icon-32-new.png
AKAbstractUnarchiver::_run() - Processing file data
AKAbstractUnarchiver::_run() - Calling post-processing class
AKAbstractUnarchiver::_run() - Finished extracting file
AKAbstractUnarchiver::_run() - Reading file header
Reading file signature
AKAbstractUnarchiver::_run() - Preparing to extract /home/wbppsorg/public_html/portsmouthpps/administrator/templates/hathor/images/toolbar/icon-32-article-add.png
AKAbstractUnarchiver::_run() - Processing file data
AKAbstractUnarchiver::_run() - Calling post-processing class
(END)

Many thanks

Chris *smile*

I can't tell from your post how far along it was when it stopped. There really isn't any indication in the log why it stopped. Lack of disk space would do this, it could also be some sort of host imposed time limit.

Please download our eXtract program from the Downloads page and try to extract the archive on your local computer. That will tell us if the archive itself is good. If it is, we need to look at external causes for the failure.