Akeeba Backup for Joomla!

Monday, 27 January 2014 01:30 CST

marksou

I'm getting the following error trying to do backups with Pro (core worked fine):

AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response:

I've upgraded from 3.9.2 Core to 3.9.2 Pro. As per the user guide I performed the process twice (via my tmp folder).

I ran the config wizard before attempting to backup before performing the first backup

After getting the error I changed the configuration settings as suggested in both the troubleshooting guide and as per other public posts, but none have worked.

Monday, 27 January 2014 02:48 CST

tampe125

Hello Mark,

did you processed your log with the log analyzer named ALICE?
Did you try the suggested solutions?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 27 January 2014 02:57 CST

tampe125

Can you please check if inside the folder
administrator/components/com_akeeba/akeeba/plugins/filters

there is any file that contain a number, for example extensiondirs.1.php?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 27 January 2014 03:13 CST

marksou

Hi,

I did follow the directions by the Alice analyzer. None worked.

All the files in the filters folder have 2 versions. For example:
extradirs.1.php and extradirs.php

Monday, 27 January 2014 03:35 CST

tampe125

That's exactly what I was thinking about.
I really don't know why, but some hosts are creating a "second version" of some files, leading to fatal errors since they are breaking the autoloader logic.

The good news is that we already found a workaround for that and a new version is coming up very soon (or at least a new dev version).
In the meantime, you can manually delete these doppelgangers, but I don't know this will do the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 27 January 2014 03:55 CST

marksou

Hi Davide,

Removing those extra files has done the trick. Backups now working fine.

Many thanks

Mark

Monday, 27 January 2014 04:07 CST

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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