Support

On another host, I have been using Akeeba Backup to FTP the backup file to a remote Synology NAS FTP server behind a dynamic domain. I had no issues, but from memory, at the destination FTP server I had to open the PASV ports on the incoming firewall and of course the custom FTP port I am using.

I now moved to Siteground and thanks to Akeeba backup the move was extremely easy! But the FTP transfer doesn't work as expected. They are closing outgoing ports at Siteground and it may be the problem.

While I can get it to make a connection to the remote FTP server (I can see it logging in) it will never start a transfer or complete successfully. My guess is that this is due to the fact that they have a limited list of open ports:
http://kb.siteground.com/which_ports_are_open_on_siteground_shared_servers/

Unticking the PASV mode in Akeeba didn't make a difference.

I have seen some of your previous responses to FTP problems, but my problem is I cannot ask SiteGround to open more ports since I don't know which ports and the IP address is changing dynamically.

Do you have any idea if this is actually working on SiteGround, given that you recommend them, or should I look for problems on my side?

Log file attached.

Thanks!
Alex

Thank you. The port I am using is open. As mentioned, I can Akeeba connecting to the target FTP server and logging in. But after that things start to go wrong.

On Siteground:

user@serv01 [~]# telnet HOSTNAME.asuscomm.com PORT
Trying IP ADDRESS...
Connected to HOSTNAME.asuscomm.com.
Escape character is '^]'.
220 DiskStation FTP server ready.
^C^C

I changed HOSTNAME, PORT and IP ADDRESS above since this is a public ticket.

The port is obviously open. Do you still want me to contact SiteGround and talk to them? What port do you want me to open?

Also, I was under the impression they only open particular ports for fixed IP addresses, but I mentioned that I am on a dynamic IP.