Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
- attached as zip to bring down size (10mb full size, only 500k when zipped??)

Description of my issue:
When trying to do one click remote update of admintools and akeeba backup I get a permissions issue.

Initially, it says tmp dir not writable ... it is 755 as has been set by admintools fix permissions tool.

If I click the direct link in the updater, when not logged into akeeba website I get a 403 permissions error.

I'm pretty sure this used to work fine, as have done it before may times, all on the same hosting environment/server.

Thoughts/suggestions??

Thanks, Max - from @joostrap
... but this is a client site that the log file is from. joostrap has also recently moved to siteground and we'll be starting to use the Akeeba Release System on there some time soon ;)

Max,

You are not getting quite the right error messages, but this is probably related to your Download ID. When our site was updated on Dec 25, all of the Download IDs changed. You can read about why and how to fix your IDs in this article: https://www.akeebabackup.com/home/news/1537-new-site-and-changes-in-dlid.html. Don't skip the step where it says Refresh update information. :-)

Thanks Dale ... that's probably it !!!!

Have updated accordingly .... no wonder I was having such trouble ;)

Max

I'm glad that did the trick Max!