Support

Hi Nicholas,

I've been using Akeeba Backup for years now. Just over the past few months, the Site Transfer Wizard gets a time out error almost every time I try to use it. I'm using it mostly to move sites from one subdomain to the other, within the same hosting account, so there are no cross-hosting issues involved.

There are roughly two other ways in which I use Akeeba Backup, both without any problems:
- creating a backup with default settings, leaving the backup file in the folder administrator/components/com_akeeba/... and so on.
- creating a backup and saving it to Amazon S3, sending the files in chunks of 20 mb.

I've run the Alice log analysis script, which says (about the latest Site Transfer attempt):

"Timeout while backing up

The backup script reached a timeout limit. Detected timeout: 92
Please try setting min execution time to 1, max execution time to 10 seconds (or if the PHP timeout is less than 10 seconds, use 75% of the PHP timeout), runtime bias 75%"

Unfortunately I do not quite understand what I should do. As far as I know, maximum php execution time is 60 seconds on my server, so setting it to 10 seconds or less seems contra-productive to me. But maybe that is due to my limited knowledge of this kind of things.

I've included a zip of the log file.

Kind regards,
Frits

The timing settings are found in the Backup Configuration screen, at the bottom under Fine tuning. What they are doing is controlling how Akeeba Backup uses the 60 second timeout limit imposed by PHP. These settings do not change the PHP limits, in most cases we can't change those limits.