Support

Akeeba Backup for Joomla!

#18798 Backup fails after upgrade to J.3.2.1

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Tuesday, 14 January 2014 07:29 CST

user77908
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Thanks for a great product.

I've moved my 2.5.17 site to a new host (Knownhost) using Kickstart, it went well, Upgraded to Akeeba Backup 3.9.2, upgraded to J3.2.1 using Migrate Me Pro, it went well, I tried to create a Backup and got the following error:

"Backup Failed
The backup operation has been halted because an error was detected.The last error message was:
AEAbstractArchiver:: Installer package /home/lokalweb/public_html/tollose/mmp_upgrade/administrator/components/com_akeeba/assets/installers/abi.jpa does not exist!"

Log attached as pdf. I checked - the mentioned file isn't there, I can copy an old version of the file, but it throws other errors then.

Best regards,
Claus

tampe125
Akeeba Staff
Can you please try to install Akeeba Backyp again without uninstalling it?
It seems that your site is missing the zipped installer.

Please install it again and then run another backup. If you still have some issues, please post here, attaching the log in .txt format. It's easier to read and to process.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user77908
Thanks, I have serious troubles reading instructions, it seems. I reinstalled, after uninstalling it, but it seems to work now, which is all I really need ATM, so I can continue migration.

Thanks :-)

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!