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Akeeba Backup for Joomla!

#18707 Get Akeeba backup Pro version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by dlb on Monday, 06 January 2014 23:19 CST

Monday, 06 January 2014 22:06 CST

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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,

I just joined the subscription. How can I download the Pro version after login to your site?

Regards,
Johnny

Monday, 06 January 2014 23:19 CST

dlb
If you find that you cannot download our software and/or you are unable to file a support request please first try to log out then log back in to AkeebaBackup.com. This is required the very first time after you subscribe or renew your subscription due to the way the Joomla! login system and Joomla! access control (ACL) work.

In order to make it easier to find out how to download and install our software, we have written up instructions. They are available by visiting the My, My Instructions menu item from the top of any page of our web site and clicking on "Where are my downloads?". Please note that this link will only work if you are logged in. As noted above, you may have to log out then back in to AkeebaBackup.com.


Dale L. Brackin
Support Specialist


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Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!