Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Site transfer wizzard failed. Pls see attached log.

This is a limitation of how most FTP servers work and how PHP works.

Problem 1: Blocked by FTP server. In order to avoid server timeouts, the site transfer (essentially: a backup) has to be performed in multiple small steps. On each step we have to connect to the remote FTP server, log in, transfer a few files, log out. This roughly means that we have to do this log in, transfer, log out routine 3-4 times per minute over several minutes (or hours). This tends to cause most FTP servers to consider this behaviour as an attack and block logins from this IP for a while. The next time we try to connect to the FTP server we are blocked and the site transfer fails.

Problem 2: Large files. The definition of "large" mostly depends on the transfer speed between your original and your target servers. If a file takes too long to transfer it is possible that the FTP server closes its connection. It is also possible that, before that, PHP runs into a timeout and halts. In both cases it cases site transfer failure.

When this happens we recommend an easier, alternative method to transferring your site. Create a regular backup profile and use the "Upload to Remote FTP Server" or "Upload to Remote SFTP Server" to transfer the backup archive to the new host. As a precaution, you are advised to set the
Part size for split archives in the Archiver Engine configuration pane to 20Mb or smaller. After the backup is complete the backup file(s) will be transferred to the new server. Just upload Kickstart into it and run Kickstart. This method uses far fewer FTP connection requests than the Site Transfer Wizard, it's faster (usually: five to ten times faster!) and only requires you to upload 1 file manually.

Thanks!

You are welcome!

I tried everything listed here. I am getting frustrated because the software is not working. One error, leads to another, which leads to another. Unzip kickstart, new error. It's not my server.

There is nothing constructive in this...only that I was recommended this software by jReviews, and I have spent around 12 hours. 12 HOURS trying to get this "simple" software to work.

Your frustration is not working in your favor. "One error leads to another" and "new error" are not things I can fix. I need to know exactly what errors you are getting in order to be of any help to you. Telling me what you have tried so far to fix them will reduce the likelihood of me telling you to do it over again. Take a deep breath and pretend I don't know what is going on.

Dale. Thanks. First, my apologies. I was venting. Although I should have remained above-board, it was either destroy my monitor, or vent. When trapped in a room with no one else to talk to (my wife isn't interested in this) I chose the low-ground, and inappropriately vented here on this forum, and for that I do apologize.

I was able to get everything working. I will post lessons learned here.

Scott, we have all been there, I understand completely. I'm glad you got it working. If we can be of help in the future, please let us know.