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Akeeba Backup for Joomla!

#18546 Akeeba Backup Component not found - 404 - An error has occurred

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by perthcity on Tuesday, 17 December 2013 07:58 CST

Monday, 16 December 2013 22:56 CST

perthcity
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have a client who has a joomla 1.5 website. I am trying to migrate the site to J3.2.

At some point, they had akeeba backup installed but at the moment this is what I am getting when I click on Components/Akeeba backup:
404 - An error has occurred.


Component Not Found


Should I download the version below,install it and backup the site?
https://www.akeebabackup.com/download/akeeba-backup/akeeba-backup-3-4-3.html

I am scared that it may break the site...

I will need to perform a backup somehow either by using akeeba backup or should I simply use hosting/control panel to finalise a backup of this site?

The reason I need to back up the site is because I do not know what else might be wrong with this site.

I will need to export the data (articles and users) usingj2xml extension so it may break this site if I install it without a proper backup...

Thank you.

Tuesday, 17 December 2013 01:19 CST

nicholas
> Should I download the version below,install it and backup the site? https://www.akeebabackup.com/download/akeeba-backup/akeeba-backup-3-4-3.html

Yes, that's exactly what you have to do.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 December 2013 01:32 CST

perthcity
I have installed it and now I am getting the error below whilst accessing the component/akeebabackup:
This web page has a redirect loop

Tuesday, 17 December 2013 01:42 CST

nicholas
Please switch to a different browser or clear your browser cache, completely quit and re-open your browser. Joomla! 1.5 had a bug with the redirection HTTP code it generated (it generated a permanent redirection instead of a temporary one). I have already sent a patch to the Joomla! project a few years ago and it was included in Joomla!... apparently not in the version you are using. It's been a while (2 years?), I really don't remember which Joomla! version had the fix built in.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 December 2013 01:49 CST

perthcity
I am using j1.5.23 at the moment.

I used firefox cleared the cache but the result is the same :(

Tuesday, 17 December 2013 02:08 CST

nicholas
Sorry, no ideas. Also no way to test: the last time I had a Joomla! 1.5 site for testing was over a year ago.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 December 2013 02:16 CST

perthcity
Can I please see the patch that you have sent them? Where can I find this? I would like to try this at least. If it doesnt work, oh well. Too bad :)


I feel embarrassed that people actually have j1.5 running. It is almost 2014! :)

Tuesday, 17 December 2013 04:11 CST

nicholas
Wow, it looks like my patch was sent over three years ago and it took almost a full year to be included. See http://joomlacode.org/gf/project/joomla/tracker/?action=TrackerItemEdit&tracker_item_id=21622&start=0 However, that would mean that your version of Joomla! already has it.

There is one more thing you can do. Try uninstalling and reinstalling the component.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 December 2013 04:24 CST

perthcity
There is one more thing you can do. Try uninstalling and reinstalling the component.


This didn't fix the problem as well. Although I can see the successful message after installing the component, it just doesnt wana let me in to the component :)

Since the bug is only for google chrome and safari.

I tried it on Firefox= didn't fix the problem.
Tried it on internet explorer. didn't fix the problem also.

Tuesday, 17 December 2013 05:09 CST

nicholas
I suspect something's wrong with the site itself. First try disabling all system plugins except those shipped with Joomla! itself. If this doesn't help, you're probably better off taking a manual backup of the site's files and database.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 December 2013 07:58 CST

perthcity
you're probably better off taking a manual backup of the site's files and database.


Thank you.

I do not want to waste my time fixing the site. :)

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