Akeeba Backup for Joomla!

Tuesday, 10 December 2013 05:04 CST

wilfriedrutjes

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Since I have updated my joomla 3.2 sites to 3.9.1. I notices that they didn't notified me anymore after the backup (frontend) is ready. I have installed 3.9.1 on another 3.2 server (so not updated from lower version) and that server gives me a notification after backup.

Kind Regards Wilfried

Tuesday, 10 December 2013 06:40 CST

nicholas

I suppose you are talking about the emails sent out after the front-end backup completes. This is controlled by the Component Parameters which are handled by Joomla!, not Akeeba Backup. So first you have to make sure that this feature is enabled there.

Then you have to make sure that your site can send emails. Remember that the emails are actually sent by JMailer, which is part of Joomla! itself, not Akeeba Backup. If your site is not properly set up to send emails no emails will be sent out.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 December 2013 07:52 CST

wilfriedrutjes

Hello Nicholas,

It worked with the settings I had, but stangely it stopped after the update. The settings are OK.

Kind regards Wilfried

Tuesday, 10 December 2013 08:49 CST

nicholas

Have you tested that your site can in fact send out emails? I'm not talking about Akeeba Backup, I am talking about testing whether Joomla! can send out any emails at all.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 December 2013 10:04 CST

wilfriedrutjes

Yes the site can send out mail. I have just tested it.
I created a new user and I received an e-mail of the creation with the password.

kind regards, Wilfried

Wednesday, 11 December 2013 03:33 CST

nicholas

I have tested again with Joomla! 3.2 and I can't reproduce your issue. Please let me remind you the conditions for an email to be sent:

The backup must be taken using the front-end backup option or the JSON CLI. Backups taken from the back-end of your site or the akeeba-backup.php CLI CRON script will not result in an email being sent by Akeeba Backup. This is by design: the backend backup is taken through a user interface which provides feedback and the CLI CRON job's output is supposed to be sent to you by email by your host. In other words, in these two cases you do get notification of the backup, ergo you don't need an email.
Emails can only be sent for successful backups. This is by definition. A failed backup is one which is terminated by the host prematurely. If it's terminated (killed!) prematurely we can of course not run code to send an email.
The site must be able to send our emails, which you already confirmed.
Currently only users belonging in user group #8 (the default Super Users group) are receiving an email. We will be improving that for the next release, but I don't think it has anything to do with your problem. Besides, you can specify an email address in the Component Parameters page which overrides this limitation.

So, the most likely causes for your issue are either that you expect to receive an email from a back-end or CLI CRON job backup (won't happen) or your backup fails.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 December 2013 03:53 CST

wilfriedrutjes

Hi Nicholas,

I do around 11 backups with it and only the 3 updated to 3.2 sites have the problem. They used to work in the past with the same settings.The other 8 sites give the mail back as they are supposed to do with the frontend backup. The status of the backup is OK (see attachment) so that shouldn't be a problem.

Maybe I have to un-install akeeba en re-install it....
But I wanted to let you know that there is potential issue with the software.

What is the best way to do uninstall and reinstall the software?

Kind regards,,

Wilfried

Wednesday, 11 December 2013 04:17 CST

wilfriedrutjes

Hello Nicholas,

Just to let you know.
I have uninstalled the Akeeba component on 1 site and then re-installed it and now the notification works again. I have still 2 sites with the old configuration, so if you need any data just let me know.

kind regards, Wilfried

Wednesday, 11 December 2013 04:42 CST

nicholas

The only thing that remains is Joomla! somehow screwing up the #__extensions table. All Component Parameters are saved on that table, by Joomla!'s com_config component (take a look at the URL on your browser when editing the Component Parameters and you'll see where that com_config business comes from). By uninstalling and reinstalling the component you cause Joomla! to regenerate the component entry in #__extensions, apparently fixing any issues caused by the upgrade of the CMS.

That said, I have not observed this issue on any upgraded sites, except those upgraded from Joomla! 1.5 using jUpgrade.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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