Support

Hi,

I tried many times to make akeeba backup of my joomla website but I always get an error message:
-------------------------------------
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.
--------------------------------------------------


So I read the doc and troubleshooting guidelines, I follow all the instructions and I still get this error.
I attached here the akeeba log file, and apache log file and the error_log from cpanel. I hope it can help you to help me.

Would you please help me to make a backup of my website?

Regards

Gauthier

I read and follow this troubleshooter article:

https://www.akeebabackup.com/documentation/troubleshooter/abbackup.html?utm_source=akeeba_backup&utm_campaign=backuperrorbutton

Thanks for help but this tool "Troubleshooter - ALICE" doesn't exist in my version of akeeba backup.

I run the Alice analyse log and follow the recommendation. I did many step and I always get the same error:
---------------------
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

-------------------------------

Please see the screenshot of Alice repost after analysed log.

Can you help me please?