A white page or a page with a 500 Internal Server Error is, in fact, either a .htaccess issue to a PHP fatal error in disguise.
First, let's see if it is a .htaccess issue. Try renaming the .htaccess file in your site's root to htaccess.bak If there is a .htaccess file in the site's administrator directory, try renaming it as well. If that solves the problem, the issue was with a directive in your .htaccess file. We'd like to recommend you to try removing directives from your .htaccess until you find the one which causes the problem.
If that doesn't help, the error you are receiving is in fact a PHP error in disguise. First, check your server's error logs (not the access logs) immediately after visiting the page which throws the error. There should be an exact description of the PHP fatal error which occurred. If unsure about the error log location, please consult XAMPP's documentation. Most likely the error logs are available in XAMPP's control panel. I haven't used it for over a year and I honestly don't remember this detail.
If can't find the error logs and you have access to the Joomla! administrator area, please log in to your site's back-end, go to Global Configuration, click on the Server tab and set the Error Reporting to Development. Try visiting the problem page again.
If you still get a blank page, edit your configuration.php file and put the following code right after the final closing curly brace ( this is what a curly brace looks like -->;
} ) but
before the closing PHP tag (it looks like ?> that is a question mark and a greater-than sign):
ini_set( 'display_errors', true );
error_reporting( E_ALL );
Try visiting the problem page again.
IMPORTANT: Sometimes the error won't show. Edit your configuration.php and find the line starting with public $error_reporting and set it to:
public $error_reporting = 'development';
This instructs Joomla! to enable maximum error, warnings and notices verbosity. In 99.9% of cases it will result in the error messages being shown on the browser.
Please note that if you can not understand what the PHP error message means, just copy and paste it here verbatim so that we can take a look and point you to the right direction.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!