Support

Akeeba Backup for Joomla!

#18348 problem with transfering site from development to live. Since recent upgrade

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 28 November 2013 15:41 CST

Maxoid
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

We develop our sites in a subdomain and then once ready for release we use your backup program to transfer joomla to its final home. Usually this works fine until the series of recent updates.

Timeline of events

1)Site originally moved for development to final domain area

2)further minor changes completed on site - content and pic mods, but also including a updates to joomla 2.5.14 - 2.5.16 and the two recent admin tool and akeeba releases.

3) Client decided they wished to change the URL of their domain at a very late stage. So I could have address this in various ways. However I decided to backup the site and completely remove the account from the WHM and create a new account. Then restore the Joomla backup.

So now the fun begins

After creating the new account we uploaded the zipped version of the back up and extracted the site and went through the normal process without errors. Once restored the site refused to resolve to anything but site/installation/index.php (fantom installation folder as it was removed on install as usual). The template wasn't loading correctly and the admin area was also unavailable. I tried to troubleshot removing the htaccess and checking the config file...no good result.

I eventually reloaded the original transfer file restored this and it works fine, until we upgreaded the admin tool and akeeba. This the triggered the previous site/installation/index.php problem again. So the site is active but still requires patching to J2.5.14 and the recent releases of tool and akeeba.

I will post links to both backup files shortly with a hope that you will be able to identify the issues of this.

Additional info re server setup
PHP Built On Linux server.maxoid.com.au 2.6.32-042stab072.10 #1 SMP Wed Jan 16 18:54:05 MSK 2013 i686
Database Version 5.5.32-cll
Database Collation utf8_general_ci
PHP Version 5.3.24
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Platform Version Joomla Platform 11.4.0 Stable [ Brian Kernighan ] 03-Jan-2012 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Maxoid
See #18349: Download links associated with #18348 – problem with transfering site from development to live. Since recent upgrade

for downnload links

Maxoid
Additional info

Componant like extplorer and jcrawler are also not working correctly since transfer of development site..

These usually work after simple path mods.. but aren't with this site after transfer

nicholas
Akeeba Staff
Manager
Do you have a code cache installed on your server, such as APC, XCache or Zend Optimizer?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Maxoid
Hi Nick
Here's a dump from the the php info.. I'm hoping this will be enough info...
Micheal

PHP Version 5.3.24

System Linux server.maxoid.com.au 2.6.32-042stab072.10 #1 SMP Wed Jan 16 18:54:05 MSK 2013 i686
Build Date Apr 23 2013 12:21:08
Configure Command './configure' '--disable-fileinfo' '--enable-bcmath' '--enable-calendar' '--enable-exif' '--enable-ftp' '--enable-gd-native-ttf' '--enable-intl' '--enable-libxml' '--enable-magic-quotes' '--enable-mbstring' '--enable-pdo=shared' '--enable-soap' '--enable-sockets' '--enable-zend-multibyte' '--enable-zip' '--prefix=/usr' '--with-bz2' '--with-curl=/opt/curlssl/' '--with-freetype-dir=/usr' '--with-gd' '--with-gettext' '--with-icu-dir=/usr' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libexpat-dir=/usr' '--with-libxml-dir=/opt/xml2' '--with-libxml-dir=/opt/xml2/' '--with-mcrypt=/opt/libmcrypt/' '--with-mm=/opt/mm/' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysql_config' '--with-openssl=/usr' '--with-openssl-dir=/usr' '--with-pcre-regex=/opt/pcre' '--with-pdo-mysql=shared' '--with-pdo-sqlite=shared' '--with-png-dir=/usr' '--with-pspell' '--with-sqlite=shared' '--with-tidy=/opt/tidy/' '--with-xmlrpc' '--with-xpm-dir=/usr' '--with-xsl=/opt/xslt/' '--with-zlib' '--with-zlib-dir=/usr'
Server API CGI/FastCGI
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/lib
Loaded Configuration File /usr/local/lib/php.ini
Scan this dir for additional .ini files (none)
Additional .ini files parsed (none)
PHP API 20090626
PHP Extension 20090626
Zend Extension 220090626
Zend Extension Build API220090626, NTS
PHP Extension Build API20090626, NTS
Debug Build no
Thread Safety disabled
Zend Memory Manager enabled
Zend Multibyte Support enabled
IPv6 Support enabled
Registered PHP Streams https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, phar, zip
Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls
Registered Stream Filters zlib.*, bzip2.*, convert.iconv.*, mcrypt.*, mdecrypt.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk

Zend logo This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.3.0, Copyright (c) 1998-2013 Zend Technologies
with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd.

Configuration
bcmath
BCMath support enabled

Directive Local Value Master Value
bcmath.scale 0 0

bz2
BZip2 Support Enabled
Stream Wrapper support compress.bzip2://
Stream Filter support bzip2.decompress, bzip2.compress
BZip2 Version 1.0.3, 15-Feb-2005

calendar
Calendar support enabled

cgi-fcgi
Directive Local Value Master Value
cgi.check_shebang_line 1 1
cgi.discard_path 0 0
cgi.fix_pathinfo 1 1
cgi.force_redirect 1 1
cgi.nph 0 0
cgi.redirect_status_env no value no value
cgi.rfc2616_headers 0 0
fastcgi.logging 1 1

Core
PHP Version 5.3.24

Directive Local Value Master Value
allow_call_time_pass_reference On On
allow_url_fopen On On
allow_url_include Off Off
always_populate_raw_post_data Off Off
arg_separator.input & &
arg_separator.output & &
asp_tags Off Off
auto_append_file no value no value
auto_globals_jit On On
auto_prepend_file no value no value
browscap no value no value
default_charset no value no value
default_mimetype text/html text/html
define_syslog_variables Off Off
detect_unicode On On
disable_classes no value no value
disable_functions no value no value
display_errors Off Off
display_startup_errors Off Off
doc_root no value no value
docref_ext no value no value
docref_root no value no value
enable_dl On On
error_append_string no value no value
error_log error_log error_log
error_prepend_string no value no value
error_reporting 22519 22519
exit_on_timeout Off Off
expose_php On On
extension_dir /usr/local/lib/php/extensions/no-debug-non-zts-20090626 /usr/local/lib/php/extensions/no-debug-non-zts-20090626
file_uploads On On
highlight.bg #FFFFFF #FFFFFF
highlight.comment #FF8000 #FF8000
highlight.default #0000BB #0000BB
highlight.html #000000 #000000
highlight.keyword #007700 #007700
highlight.string #DD0000 #DD0000
html_errors On On
ignore_repeated_errors Off Off
ignore_repeated_source Off Off
ignore_user_abort Off Off
implicit_flush Off Off
include_path .:/usr/lib/php:/usr/local/lib/php .:/usr/lib/php:/usr/local/lib/php
log_errors On On
log_errors_max_len 1024 1024
magic_quotes_gpc Off Off
magic_quotes_runtime Off Off
magic_quotes_sybase Off Off
mail.add_x_header Off Off
mail.force_extra_parameters no value no value
mail.log no value no value
max_execution_time 30 30
max_file_uploads 20 20
max_input_nesting_level 64 64
max_input_time 60 60
max_input_vars 1000 1000
memory_limit 32M 32M
open_basedir no value no value
output_buffering no value no value
output_handler no value no value
post_max_size 8M 8M
precision 12 12
realpath_cache_size 16K 16K
realpath_cache_ttl 120 120
register_argc_argv On On
register_globals Off Off
register_long_arrays On On
report_memleaks On On
report_zend_debug On On
request_order no value no value
safe_mode Off Off
safe_mode_exec_dir /usr/local/php/bin /usr/local/php/bin
safe_mode_gid Off Off
safe_mode_include_dir no value no value
sendmail_from no value no value
sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i
serialize_precision 100 100
short_open_tag On On
SMTP localhost localhost
smtp_port 25 25
sql.safe_mode Off Off
track_errors Off Off
unserialize_callback_func no value no value
upload_max_filesize 8M 8M
upload_tmp_dir no value no value
user_dir no value no value
user_ini.cache_ttl 300 300
user_ini.filename .user.ini .user.ini
variables_order EGPCS EGPCS
xmlrpc_error_number 0 0
xmlrpc_errors Off Off
y2k_compliance On On
zend.enable_gc On On

ctype
ctype functions enabled

curl
cURL support enabled
cURL Information 7.24.0
Age 3
Features
AsynchDNS No
Debug No
GSS-Negotiate No
IDN Yes
IPv6 Yes
Largefile Yes
NTLM Yes
SPNEGO No
SSL Yes
SSPI No
krb4 No
libz Yes
CharConv No
Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, pop3, pop3s, rtsp, smtp, smtps, telnet, tftp
Host i686-pc-linux-gnu
SSL Version OpenSSL/0.9.8b
ZLib Version 1.2.3

date
date/time support enabled
"Olson" Timezone Database Version 0.system
Timezone Database internal
Default timezone UTC

Directive Local Value Master Value
date.default_latitude 31.7667 31.7667
date.default_longitude 35.2333 35.2333
date.sunrise_zenith 90.583333 90.583333
date.sunset_zenith 90.583333 90.583333
date.timezone UTC UTC

dom
DOM/XML enabled
DOM/XML API Version 20031129
libxml Version 2.9.0
HTML Support enabled
XPath Support enabled
XPointer Support enabled
Schema Support enabled
RelaxNG Support enabled

ereg
Regex Library Bundled library enabled

exif
EXIF Support enabled
EXIF Version 1.4 $Id$
Supported EXIF Version 0220
Supported filetypes JPEG, TIFF

Directive Local Value Master Value
exif.decode_jis_intel JIS JIS
exif.decode_jis_motorola JIS JIS
exif.decode_unicode_intel UCS-2LE UCS-2LE
exif.decode_unicode_motorola UCS-2BE UCS-2BE
exif.encode_jis no value no value
exif.encode_unicode ISO-8859-15 ISO-8859-15

filter
Input Validation and Filtering enabled
Revision $Id: 209a1c3c98c04a5474846e7bbe8ca72054ccfd4f $

Directive Local Value Master Value
filter.default unsafe_raw unsafe_raw
filter.default_flags no value no value

ftp
FTP support enabled

gd
GD Support enabled
GD Version bundled (2.0.34 compatible)
FreeType Support enabled
FreeType Linkage with freetype
FreeType Version 2.2.1
GIF Read Support enabled
GIF Create Support enabled
JPEG Support enabled
libJPEG Version 6b
PNG Support enabled
libPNG Version 1.2.10
WBMP Support enabled
XPM Support enabled
libXpm Version 30411
XBM Support enabled

Directive Local Value Master Value
gd.jpeg_ignore_warning 0 0

gettext
GetText Support enabled

hash
hash support enabled
Hashing Engines md2 md4 md5 sha1 sha224 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128, 3 tiger160, 3 tiger192, 3 tiger128, 4 tiger160, 4 tiger192, 4 snefru snefru256 gost adler32 crc32 crc32b salsa10 salsa20 haval128, 3 haval160, 3 haval192, 3 haval224, 3 haval256, 3 haval128, 4 haval160, 4 haval192, 4 haval224, 4 haval256, 4 haval128, 5 haval160, 5 haval192, 5 haval224, 5 haval256, 5

iconv
iconv support enabled
iconv implementation glibc
iconv library version 2.5

Directive Local Value Master Value
iconv.input_encoding UTF-8 ISO-8859-1
iconv.internal_encoding UTF-8 ISO-8859-1
iconv.output_encoding UTF-8 ISO-8859-1

imap
IMAP c-Client Version 2007f
SSL Support enabled
Kerberos Support enabled

intl
Internationalization support enabled
version 1.1.0
ICU version 3.6

Directive Local Value Master Value
intl.default_locale no value no value
intl.error_level 0 0

json
json support enabled
json version 1.2.1

libxml
libXML support active
libXML Compiled Version 2.9.0
libXML Loaded Version 20900
libXML streams enabled

mbstring
Multibyte Support enabled
Multibyte string engine libmbfl
HTTP input encoding translation disabled

mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

Multibyte (japanese) regex support enabled
Multibyte regex (oniguruma) backtrack check On
Multibyte regex (oniguruma) version 4.7.1

Directive Local Value Master Value
mbstring.detect_order no value no value
mbstring.encoding_translation Off Off
mbstring.func_overload 0 0
mbstring.http_input UTF-8 pass
mbstring.http_output UTF-8 pass
mbstring.http_output_conv_mimetypes ^(text/|application/xhtml\+xml) ^(text/|application/xhtml\+xml)
mbstring.internal_encoding UTF-8 no value
mbstring.language neutral neutral
mbstring.script_encoding no value no value
mbstring.strict_detection Off Off
mbstring.substitute_character no value no value

mcrypt
mcrypt support enabled
mcrypt_filter support enabled
Version 2.5.8
Api No 20021217
Supported ciphers cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes
Supported modes cbc cfb ctr ecb ncfb nofb ofb stream

Directive Local Value Master Value
mcrypt.algorithms_dir no value no value
mcrypt.modes_dir no value no value

mysql
MySQL Support enabled
Active Persistent Links 0
Active Links 1
Client API version 5.5.32
MYSQL_MODULE_TYPE external
MYSQL_SOCKET /var/lib/mysql/mysql.sock
MYSQL_INCLUDE -I/usr/include/mysql
MYSQL_LIBS -L/usr/lib -lmysqlclient

Directive Local Value Master Value
mysql.allow_local_infile On On
mysql.allow_persistent On On
mysql.connect_timeout 60 60
mysql.default_host no value no value
mysql.default_password no value no value
mysql.default_port no value no value
mysql.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock
mysql.default_user no value no value
mysql.max_links Unlimited Unlimited
mysql.max_persistent Unlimited Unlimited
mysql.trace_mode Off Off

mysqli
MysqlI Support enabled
Client API library version 5.5.32
Active Persistent Links 0
Inactive Persistent Links 0
Active Links 0
Client API header version 5.5.30
MYSQLI_SOCKET /var/lib/mysql/mysql.sock

Directive Local Value Master Value
mysqli.allow_local_infile On On
mysqli.allow_persistent On On
mysqli.default_host no value no value
mysqli.default_port 3306 3306
mysqli.default_pw no value no value
mysqli.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock
mysqli.default_user no value no value
mysqli.max_links Unlimited Unlimited
mysqli.max_persistent Unlimited Unlimited
mysqli.reconnect Off Off

openssl
OpenSSL support enabled
OpenSSL Library Version OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008
OpenSSL Header Version OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008

pcre
PCRE (Perl Compatible Regular Expressions) Support enabled
PCRE Library Version 8.21 2011-12-12

Directive Local Value Master Value
pcre.backtrack_limit 1000000 1000000
pcre.recursion_limit 100000 100000

PDO
PDO support enabled
PDO drivers sqlite, sqlite2, mysql

pdo_mysql
PDO Driver for MySQL enabled
Client API version 5.5.32

Directive Local Value Master Value
pdo_mysql.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock

pdo_sqlite
PDO Driver for SQLite 3.x enabled
SQLite Library 3.7.7.1

Phar
Phar: PHP Archive support enabled
Phar EXT version 2.0.1
Phar API version 1.1.1
SVN revision $Id: 21d763042eb5769ae0a09dc1118df2b5aae6fb33 $
Phar-based phar archives enabled
Tar-based phar archives enabled
ZIP-based phar archives enabled
gzip compression enabled
bzip2 compression enabled
OpenSSL support enabled

Phar based on pear/PHP_Archive, original concept by Davey Shafik.
Phar fully realized by Gregory Beaver and Marcus Boerger.
Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.

Directive Local Value Master Value
phar.cache_list no value no value
phar.readonly On On
phar.require_hash On On

posix
Revision $Id: 5a2da3946b96c5afbf3aff8db8a8681f8bedee85 $

pspell
PSpell Support enabled

Reflection
Reflection enabled
Version $Id: 4af6c4c676864b1c0bfa693845af0688645c37cf $

session
Session Support enabled
Registered save handlers files user mm sqlite
Registered serializer handlers php php_binary

Directive Local Value Master Value
session.auto_start Off Off
session.bug_compat_42 On On
session.bug_compat_warn On On
session.cache_expire 180 180
session.cache_limiter none nocache
session.cookie_domain no value no value
session.cookie_httponly Off Off
session.cookie_lifetime 0 0
session.cookie_path / /
session.cookie_secure Off Off
session.entropy_file no value no value
session.entropy_length 0 0
session.gc_divisor 100 100
session.gc_maxlifetime 2700 1440
session.gc_probability 1 1
session.hash_bits_per_character 4 4
session.hash_function 0 0
session.name 14a0a1c671eccddae0db54a67f50cbc0 PHPSESSID
session.referer_check no value no value
session.save_handler user files
session.save_path /tmp /tmp
session.serialize_handler php php
session.use_cookies On On
session.use_only_cookies On On
session.use_trans_sid 0 0

SimpleXML
Simplexml support enabled
Revision $Id: 02ab7893b36d51e9c59da77d7e287eb3b35e1e32 $
Schema support enabled

soap
Soap Client enabled
Soap Server enabled

Directive Local Value Master Value
soap.wsdl_cache 1 1
soap.wsdl_cache_dir /tmp /tmp
soap.wsdl_cache_enabled 1 1
soap.wsdl_cache_limit 5 5
soap.wsdl_cache_ttl 86400 86400

sockets
Sockets Support enabled

SPL
SPL support enabled
Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException

SQLite
SQLite support enabled
PECL Module version 2.0-dev $Id$
SQLite Library 2.8.17
SQLite Encoding iso8859

Directive Local Value Master Value
sqlite.assoc_case 0 0

sqlite3
SQLite3 support enabled
SQLite3 module version 0.7-dev
SQLite Library 3.7.7.1

Directive Local Value Master Value
sqlite3.extension_dir no value no value

standard
Dynamic Library Support enabled
Path to sendmail /usr/sbin/sendmail -t -i

Directive Local Value Master Value
assert.active 1 1
assert.bail 0 0
assert.callback no value no value
assert.quiet_eval 0 0
assert.warning 1 1
auto_detect_line_endings 0 0
default_socket_timeout 60 60
from no value no value
safe_mode_allowed_env_vars PHP_ PHP_
safe_mode_protected_env_vars LD_LIBRARY_PATH LD_LIBRARY_PATH
url_rewriter.tags a=href, area=href, frame=src, input=src, form=,fieldset= a=href, area=href, frame=src, input=src, form=,fieldset=
user_agent no value no value

tidy
Tidy support enabled
libTidy Release 25 March 2009
Extension Version 2.0 ($Id$)

Directive Local Value Master Value
tidy.clean_output 0 0
tidy.default_config no value no value

tokenizer
Tokenizer Support enabled

xml
XML Support active
XML Namespace Support active
EXPAT Version expat_1.95.8

xmlreader
XMLReader enabled

xmlrpc
core library version xmlrpc-epi v. 0.51
php extension version 0.51
author Dan Libby
homepage http://xmlrpc-epi.sourceforge.net
open sourced by Epinions.com

xmlwriter
XMLWriter enabled

xsl
XSL enabled
libxslt Version 1.1.27
libxslt compiled against libxml Version 2.9.0
EXSLT enabled
libexslt Version 1.1.27

zip
Zip enabled
Extension Version $Id: bdd35a2ede0347a3df239de1e7dc5d7e588f00c3 $
Zip version 1.11.0
Libzip version 0.10.1

zlib
ZLib Support enabled
Stream Wrapper support compress.zlib://
Stream Filter support zlib.inflate, zlib.deflate
Compiled Version 1.2.3
Linked Version 1.2.3

Directive Local Value Master Value
zlib.output_compression Off Off
zlib.output_compression_level -1 -1
zlib.output_handler no value no value

Additional Modules
Module Name
ionCube Loader

nicholas
Akeeba Staff
Manager
Please ask your host. I can't sit here parsing the Unformatted dump of php info manually for the next 3-4 hours.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!