Akeeba Backup for Joomla!

Wednesday, 27 November 2013 03:53 CST

deeno

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

A new customer has an old Joomla Version and prior to updating, i wanted to make a backup. The AkeebaBackup Version is old as well, and ends with errors. I attached the log file. Any ideas why this happens or what my next steps should be?

Wednesday, 27 November 2013 05:58 CST

nicholas

Go to Akeeba Backup, click on the Configuration Wizard, retry backing up.

If this doesn't work, go to Akeeba Backup, Configuration and try using:
- Minimum execution time: 1 second
- Maximum execution time: 5 seconds
- Runtime bias: 50%
Then retry backing up.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 November 2013 06:33 CST

deeno

thanks for the tip. but this did not work...
maybe the error is due to huge imagefiles they have been using for their site, and i told them to optimize them (which they say the did), but in the log it stops on this gallery-plugin, so maybe there are still some old huge images in temp/cache of the plugin which cause the error?

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Wednesday, 27 November 2013 06:56 CST

nicholas

There are two possibilities:

1. You are running out of disk space. Don't trust cPanel, check with the host.

2. Your host imposes a maximum size per file. Go to Akeeba Backup, Config, archiver engine, click configure, change part size for split arch to 20M (or maybe 5M or even 2M on some hosts), try again

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 November 2013 07:45 CST

deeno

currently this is set to 2047.52 Mb
should i set this to 20 Mb ? (because you are writing 20 M...)

Wednesday, 27 November 2013 07:53 CST

nicholas

Yes, try 20 Mb or maybe even 5 to be sure

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 November 2013 08:22 CST

deeno

5 did the trick!
thanks a lot

Wednesday, 27 November 2013 08:38 CST

deeno

one more question though:

now i see in the backend a 12-part backup...
this is normal due to the change with 5Mb i did i guess?

in order to restore (if someday needed), do i have to upload all 12 parts, and kickstarter does its job automatically as it used to be?

Wednesday, 27 November 2013 08:41 CST

nicholas

> now i see in the backend a 12-part backup... this is normal due to the change with 5Mb i did i guess?

Yes. The nearly 60Mb backup is now split in 12 files of 5Mb each.

> in order to restore (if someday needed), do i have to upload all 12 parts, and kickstarter does its job automatically as it used to be?

Yes, Kickstart only requires you to have all part files present. It figures out the rest all by itself.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 November 2013 08:47 CST

deeno

great thanks!

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