Support

Akeeba Backup for Joomla!

#18281 Page Blank option Extensions Updates

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Friday, 22 November 2013 13:08 CST

Friday, 22 November 2013 12:30 CST

jmgroud
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
i have a blank page after i accepted the options for "Akeeba Backup" 3.9.1 (i do not have this blank page before to accept these options).
This blank page appears only when i choose the option "Extensions", "Updates".

What is the problem, what is the solution ?
Thanks a lot.
Jean-Marie
Le peu que je sais est occulté par le trop que je ne sais pas...

Friday, 22 November 2013 13:08 CST

dlb
Thank you for contacting us. Unfortunately you didn't read the text in our download page, or the release notes (which were available for you to read in Live Update, before upgrading) before upgrading Akeeba Backup. As clearly noted, Akeeba Backup 3.9.X is not compatible with the old, vulnerable and obsolete Joomla! versions 3.0 OR 3.1 Furthermore, support for all previous versions of Akeeba Backup and Joomla! has ceased, effective November 20th 2013, 14:30 EET.

You can downgrade to Akeeba Backup 3.8.2 (not recommended) or upgrade your site to Joomla! 3.2 (very strongly recommended).

This ticket will be now closed. Thank you.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!