Support

Akeeba Backup for Joomla!

#18226 Update found but suggests previous version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 21 November 2013 03:55 CST

Thursday, 21 November 2013 02:49 CST

bettondesign
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I am using the latest version of Akeeba and Joomla but when I access Akeeba Backup I have an icon stating that an update is available. If I click on the icon I get a message (attached) saying that the installed version is 3.9.1 and the latest version is 3.8.2

Is there any way to clear Akeeba's cache perhaps?

Thursday, 21 November 2013 03:55 CST

nicholas
The easiest way is to wait 8-12 hours. The hard way is going to components, Akeeba Backup, click on the Update Found button, click on Refresh update information.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!