Support

Hi,

Gosh ! I got stressed this week-end when, after a full day of work on my website, I would make my backup... and discover that it would always hang (freeze). For each of my 5 to 10 trials, I would get permanently the message "last response from server 0 s. ago"... Even until next morning for my last trial.



Then I tried to figure out *all* what I had done on the website during that day.
Until I came to remember I had created a .ovhconfig file (see http://www.ovh.com/fr/g1207.configurer-php-web for more information).
Why did I do that : among other things, because of security reasons : I had indeed discovered that activating PHP 5.4 via .ovhconfig would give a more recent PHP 5 version (5.4.19) than doing it via .htaccess (5.4.6).
And everything (everything) had been fine on the website during the whole day (front-end and backend) with that PHP version.

The only "little" problem is that Akeeba cannot finish its job when using PHP 5.1.19 (at least with OVH using .ovhconfig file)...

So what is the problem... and how can we solve it ?

Txs in advance, Nicholas & team

Okay.
Just to let you know : sometimes it would hang at the final phase of backup, sometimes it would hang in the middle of the backup.

But what can I tell OVH to be a little bit more precise than "you PHP config is bad" ?
(which I can believe very easily, but not prove :-)

Any clue of what is wrong, any battery of test I can run for example ?

(plus : am I really the very first one raising this problem ?)

Txs a lot Nicholas,

Marc

OK.
I take contact today with OVH.
If I get any answer (or even better : solution :-) I will keep you posted, so that the experience can help others.
Marc

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