Support

Akeeba Backup for Joomla!

#18053 Subscriptions

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 05 November 2013 04:03 CST

Monday, 04 November 2013 16:57 CST

LukeDouglas
OK, Not including any mandatory information as I am trying to see what it would cost to add the Akeeba Subscriptions to miy account and if I can get a discount as I'm a current customer. No where on your Products page do I see Akeeba Subscriptions. Is this product no longer available? I have a site that I get this error message and from the research on your tickets, it says to download and reinstall the application. As this is a site I took over from a previous developer, I do not have access to his downloads.

Fatal error: Access level to AkeebasubsToolbar::renderSubmenu() must be public (as in class FOFToolbar) in /home/XXXXXX/public_html/administrator/components/com_akeebasubs/toolbar.php on line 194

I don't mind subscribing if the price is reasonable.

Luke

Tuesday, 05 November 2013 04:03 CST

nicholas
We have removed Akeeba Subscriptions from our products offering on Sunday. We are not going to provide a paid version or support for it any more. The next version (3.3, planned for two weeks from now) will be free of charge and include all features of the Professional version. From that point we're only going to be offering developer releases (free of charge) and no support.

Regarding your issue, you just need to install the latest release of Akeeba Subscriptions Core (the free version) twice. How do I know that you need to use the Core release and not the Professional release? It's simple, if you've seen it as many times as I have :) The error you mention comes from an old version of Akeeba Subscriptions, before we started selling a Professional release. It happens when you upgrade Admin Tools and Akeeba Subscriptions (or simply install a new version of the FOF library) without upgrading Akeeba Subscriptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!