Akeeba Backup for Joomla!

Sunday, 03 November 2013 12:53 CST

tracy14

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? y
Have I searched the tickets before posting?y
Have I read the documentation before posting (which pages?)? y
Joomla! version: (unknown)2.5.14
PHP version: (unknown)5.3.8
MySQL version: (unknown)
Host: (optional, but it helps us help you)localhost
Akeeba Backup version: (unknown)3.7.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:I cannot for the life of me figure out what is going on. I do a backup on server and ftp it to desktop then extract it using extraction wizard. All is ok for the restore, but when I go to my localhost and try to log in as admin, it has no idea who i am. I have tried a few different log ins and does not work. I was using 3.8.2 and thought that was a problem. So I tried with 3.7.1 and same thing.
I have 2 other sites I backed up with 3.7.1 and restored using the extraxtion wizard. I do not have this problem with these other two.
Is there something I am missing here??

Sunday, 03 November 2013 16:50 CST

nicholas

When you are restoring a backup, the second to last page of the restoration script is the "Site Setup". In there you can enter a different email or password for the Super User. Your browser must be automatically filling in the password field (which is further down the page and out of sight). As a result your Super User password is changed to whatever your browser filled in. Please retry the restoration and pay attention to that page. It has happened to me once, in Chrome, when it decided without asking me that it should fill in the password field with another password I had used on another site on the same server.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 November 2013 11:21 CST

tracy14

It does not make any difference. I have tried different password and I have tried doing nothing. I even went to an earlier backup and restored it. Still nothing. It does not even come up ad invalid or wrong password. It just goes back to the log in page.
What now

Monday, 04 November 2013 11:57 CST

nicholas

I am quite sure that the user does exist but something else on your site (a system, user or authentication plugin) is preventing you from logging in when you transfer the site to your local server. You can try disabling plugins by editing the abc_extensions table directly (where abc_ is the common name prefix of all of your site's tables). Look for entries where type=plugin, enabled=1 and folder is one of system, user and authentication. Do not touch the plugins whose element is "joomla!" (they must be published). Try unpublishing one be one the other plugins that fit this description, by setting enabled to 0. After each plugin you disable try logging in again. This way you'll find out which plugin is preventing you from logging in. From that point you should first verify your findings (restore the site once more, disable only that plugin and confirm you can now log in to your site) then ask the developer of that plugin to explain to you why it forbids you from logging in when you transfer your site to your local computer. Most likely it's something you can configure in the plugin.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support