Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 3.1.5
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.8.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I'm just asking.
I updated the Akeeba backup package to 3.8.2 then tried to install a new extension. I get the following errors:
Warning
JFolder::create: Could not create directory Path: /home/content/d
Warning: Failed to move file!
JFolder: :files: Path is not a folder. Path: /home/content/d/i/a/dianemills/html/accelerated_energy/tmp/install_524ac3693c3bb
JFolder: :folder: Path is not a folder. Path: /home/content/d/i/a/dianemills/html/accelerated_energy/tmp/install_524ac3693c3bb
JFolder: :files: Path is not a folder. Path: /home/content/d/i/a/dianemills/html/accelerated_energy/tmp/install_524ac3693c3bb
JInstaller: :Install: Cannot find Joomla XML setup file
Error
Archive does not exist

I have since tried two other extensions and get the same errors. I had no problems installing extensions up to the update and the update seemed to go okay. I tried to install the same extension on another site and had no problems.

Is it possible that the latest version of Akeeba is the culprit?

BTW.. I have started moving my sites to Siteground. THank you for the recommendation.

Interesting, I don't see a system - system restore points plug in.

Bob

Maybe I have the wrong version but I assure you that I have paid for the professional version. I have had a subscription for several years.

I have more information:
I restored the site back to before my Akeeba 3.8.2 update. (3.8.1)
The extensions now install properly. This would suggest to me that the culprit is the latest version of Akeeba backup.

I am still confused by your last comment about not having the professional version of Akeeba. I have subscribed to Akeeba professional for at least two years and I fully intend to renew before my subscription expires. I update Akeeba through the built in updater. How can I not have the professional version?

As always, thanks for your help.

Bob Standish

It turns out that I do indeed have Akeeba core. I figured out how it happened and that is my issue not yours.

I did NOT say your product did not install nor did I say it did not work. It installed perfectly and it appeared to make a proper backup file. I only asked if there could be any correlation between upgrading from 3.8.1 to 3.8.2 and my inability to install any new extensions afterward.

I did finally restore my site to a version with 3.8.1 and installed my extension.
Now I have upgraded and installed 3.8.2 PRO and ran the configuration wizard.
Since I don't need to install any more extensions at this time, I really still don't know what happened.

One thing I did notice while configuring Akeeba is the file name on the backup files is incorrect.
It is the domain name of the root site. This site is in a subfolder with a different domain name.

Is:
site-www.productlaunchservices.com (Site in root directory)
Should be:
site-www.acceleratedenergymanagement.com (site in "/accelerated_energy" folder.

Any help would be appreciated.

Bob Standish

Nick,

Sorry it took so long to get back to you. I have lots of information.
I tried to install a plugin twice in a row as you asked. The good news is that it installed without problems the first time. The bad news is that it would not install the second time. I tried immediately after the initial installation and I tried again after lunch and completely rebooted my machine before attempting the install. I got the following error both times:
Warning
Plugin Install: Another plugin is already using directory: /home/content/30/5818730/html/accelerated_energy/plugins/content/googleMaps
Message
Error installing plugin
On another note, I found another problem (mine) related to the restore issues I had yesterday so I thought I should share.
This site is a very new site that has been under development. Up until two weeks ago, the domain name the client purchased was not pointed to the site. I reached the site by typing the primary url and the subfolder name. I then proceeded to bookmark that URL. When I pointed the new domain name to the site, I forgot to redefine the bookmark. It turns out that the file name for the backup file is at least indirectly determined by the address that is typed in the address bar. That is why my backup files had the wrong site name and it might be the reason kickstart had a problem realizing that the site was actually in the same location as the original site. I created the backup using the old url but when I activated kickstart, I directly typed in the correct url. Does that make sense?
Anyway, I thought I should share. I bet you don’t run into that one every day.
If you want me to try to install any other extensions to check your restore point backup just let me know how I can help.

Regards
Bob Standish

As you requested, I installed another plugin. Twice in a row. It seemed to install the second time with no problems but Akeeba did not do anything.

Bob

Maybe 3.8.3? :-)

Thanks for your help.

Bob