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Akeeba Backup for Joomla!

#17714 Akeeba live update not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 01 October 2013 03:23 CDT

user70612
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? YES
Joomla! version: (2.1.14)
PHP version: (5.3.25)
MySQL version: (5.1.70)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.7.7 )

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
One click live update feature is not working. Every time i get the error JInstaller: :Install: Cannot find XML setup file

I have gone through the document explaining setting up live update and followed all steps and entered download id.
I am not getting any message like Live Update not supported so i assume that my server supports akeeba live update.

Please let me know if this can be server configuration issue or something else.
also let me know how can i debug more if anytihng is required at my end,

nicholas
Akeeba Staff
Manager
Please make sure that you have entered the correct, up-to-date Download ID and that then you've clicked on Refresh update information. You can find very detailed instructions in https://www.akeebabackup.com/instructions/1435-akeeba-backup-download-id.html Please follow all of these instructions, to the letter, even if you think they are not necessary. Please do not skip any bit of the instructions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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