Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.3.23
MySQL version: 5.1.68
Host:
Akeeba Backup version: Akeeba Backup Professional 3.8.1 (2013-09-10)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

First of all: Problem is not only on above install/configuration/website, but on more than 20 installs/websites.

The backup is created fine, but it can't be uploaded to box.net.
I have a exterprise account on box.net (50GB of storage, with 13GB in use, so plenty of free space).

Error: upload_some_files_failed

On your backup configuration, under Advanced Configuration, Archiver Engine, please change Part size for split archives to 10 and try your backup again. If the file fails to upload, please send me the new log file. That is a common cause of problems with upload to cloud storage but I do not have a high confidence in that solution based on what I see in your log.

Dale

Thx for the reply.
Tried the setting, but with no luck.

Attached the new log file.

Well, i actually did make the change (i have only one profile).
Tried it with Dropbox, everything OK

Tried another backup to box.net, log attached.

Something is not right because you are still getting a single part archive. When you change the part size you will need to save the settings with the save button. If you go back into that screen, you should see the new setting displayed.

Dale

When the backup upload fails, there are indeed three files in the local directory, see attached screenshot.

A local backup creates multiple part backups, aswell as the dropboax upload.
My guess (but it could be very, very wrong :) ) is that there's something wrong with the box.net uploader script, as it tries to upload a single archive. The single archive can't be found (as there are multiple files), resulting in a error.

Hi Nicholas,

Thanks for the support again.
I've created a new (free) box account, tried to upload a backup there, guess what, no problems at all.
So indeed, the problem isn't Akeeba related, but Box.net related.

Sorry for the confusion and waste of your time.