Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5,14
PHP version: 5.3.27
MySQL version: 5.1.70
Host: nelsons.com
Akeeba Backup version: 3.7.10
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue: Hi, I received the usual automatic email from my site informing me that there was a new version of Akeeba Backup, usually I upgrade the component from backend upgrade tool but this time I used the link contained in the email and tried to upgrade Akeeba from there.
After several minutes the page was still refreshing but the backup was stuck at about 70% so, after more than 1 hour stuck I interrupted the backup and tried to backup again: from that moment I wasn't unable to backup nor manually upgrade anymore. My problem it that I don't get any error message because the page refresh correctly and Akeeba connects to the server but it doesn't proceed so far.
In the log file I found this message "Stored Akeeba Factory (backend) not found - hard reset" but I took a look at previous support tickets and can't find nothing similar to my problem.
Thanks for your help.
Christian
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5,14
PHP version: 5.3.27
MySQL version: 5.1.70
Host: nelsons.com
Akeeba Backup version: 3.7.10
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue: Hi, I received the usual automatic email from my site informing me that there was a new version of Akeeba Backup, usually I upgrade the component from backend upgrade tool but this time I used the link contained in the email and tried to upgrade Akeeba from there.
After several minutes the page was still refreshing but the backup was stuck at about 70% so, after more than 1 hour stuck I interrupted the backup and tried to backup again: from that moment I wasn't unable to backup nor manually upgrade anymore. My problem it that I don't get any error message because the page refresh correctly and Akeeba connects to the server but it doesn't proceed so far.
In the log file I found this message "Stored Akeeba Factory (backend) not found - hard reset" but I took a look at previous support tickets and can't find nothing similar to my problem.
Thanks for your help.
Christian
