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Akeeba Backup for Joomla!

#17424 Update to 3.8 problems

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 10 September 2013 15:31 CDT

Tuesday, 10 September 2013 13:18 CDT

standib1
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 3.1.5
PHP version: (unknown)
MySQL version: (unknown)
Host: Siteground
Akeeba Backup version: 3.7.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have just installed this site and yesterday I installed 3.7.10. Today I am trying to update to 3.8 but I get the following error:
Error
Downloading the update package failed. Make sure that your temp-directory is writable or that you have enabled Joomla!'s FTP options in your site's Global Configuration.
My tmp directory is set to 0755 and I have never enabled FTP on any of my previous sites but they all seem to work just fine.
Any other advise?
Regards

Tuesday, 10 September 2013 14:06 CDT

nicholas
Please try updating manually, by installing the new release without uninstalling the existing one.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 September 2013 15:13 CDT

standib1
That seems to have worked. Two questions. I have updated two of my installations so far and BOTH times I got a backup failed error. I ran the configurator and tried again and the backup appears to be alright. Will this be the morm for this upgrade?
Also, do you have any idea why I had the problem with this update versus normal Akeeba updates?

Tuesday, 10 September 2013 15:31 CDT

nicholas
This is a limitation of the System Restore Points system. Since the default backup directory is inside the component which is being backed up it is exempt from any directory exclusion filters. This is done on purpose because in the other 99% of use cases that's exactly what you want.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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