Support

Akeeba Backup for Joomla!

#17385 Cant upload to dropbox - file to large (280mb)

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 09 September 2013 11:36 CDT

amiella
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (3.1.5)
PHP version: (5.3.42)
MySQL version: (5.5.23)
Host: (servage)
Akeeba Backup version: (3.7.10 Pro)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi, I have a site (www.caesarhotels.info) in last stage of development.
I want to make backups and upload them to Dropbox.
I set everything as you describe in your video instructions and in the beginning it was working fine.
As development got along, the backup file size got larger and once it was larger then 150mb, I started getting a message that the backup was completed, but the file was not uploaded (See screenshot attached).
I tried changing the file from jpa to zip and set it to break into max of 130mb parts, and it is working fine this way. Yet, I prefer a single jpa file.

I have other smaller sites and the system is uploading the file to dropbox fine for them. They are all hosted in the same place.

I checked the Dropbox (free) settings and there is no file size limitation.

Where is this limit coming from and how can I solve this problem please?

nicholas
Akeeba Staff
Manager
Please note that the limitation comes from the official Dropbox API. However, their desktop client is NOT using their official Dropbox API. They use a different method which is not available to third party developers and which doesn't have a maximum file size limit. That is why you can upload larger files through their desktop client (using the proprietary Dropbox protocol not available to developers) but not through Akeeba Backup (using the official Dropbox API). The API limit is well documented in Dropbox' site. The chunked method is, unfortunately, not currently compatible with our software. We will try to implement it in a future release of Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

amiella
Thanks for your respond. I understand that the only option I have is to use zip files and break it to smaller then 150mb parts?

nicholas
Akeeba Staff
Manager
You can use either ZIP or JPA files. Both formats support archive splitting. You do have to use a part size for split archives less than or equal to 150Mb.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!