Akeeba Backup for Joomla!

Thursday, 05 September 2013 04:51 CDT

netzagentin

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.2.4
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3-10-7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Since I installed admin tools and updated Joomla webcron.org cronjob does not work and error 403 occurs. I checked frontend enabled, set new password and tested frontend url and getting 200 ok. But starting webcron it fails again and 403 error occurs.

Does I miss some setting in admintools? I have installed 2.6. Also when I set all filtern to no I get this error.

Please help
thank you.
Tanja

Thursday, 05 September 2013 05:36 CDT

nicholas

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 September 2013 06:57 CDT

netzagentin

Hi Nicholas

thank you so much for your fast answer. I tried everything:

no admintools, no AceSEF no SEO no htaccess. Always getting error 403 when calling url in browser:
http://www.adress.ch/index.php?option=com_akeeba&view=backup&key=password

so maybe there is a problem with the provider or the setup of php. Do you have any idea?

kind regards Tanja

Thursday, 05 September 2013 10:31 CDT

nicholas

Please go to Akeeba Backup and click on Component Parameters. Make sure that the "Enable front-end and remote backup" is set to Yes and check your Secret Word. The Secret Word specified there must match the key in your backup URL.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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