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Akeeba Backup for Joomla!

#17333 Unreadable Directory warnings

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Thursday, 05 September 2013 10:36 CDT

user78702
Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting ? Yes
Joomla! version: Joomla! 2.5.13 Stable
PHP version: 5.3.19
MySQL version: 5.1.66
Host: Windows Server 2008 R2
Akeeba Backup version: Akeeba Backup Professional 3.7.7

Description of my issue:
Warnings are listed after full backup regarding 3 unreadable directories. I have checked user permissions and it shows all user have full control for the root folder. Attached is the log when I was backing up after I cleared the Joomla temporary folder. Thank you in advance!

nicholas
Akeeba Staff
Manager
Please upgrade to Akeeba Backup 3.7.10. If the problem persists please ZIP and attach the new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user78702
Hi Nicholas, thank you for your prompt reply. I have upgraded to Akeeba Backup 3.7.10, but the problem still exist. The log file is attached. Thank you!

nicholas
Akeeba Staff
Manager
Please ask your host to give your site's IIS user full privileges on the site root directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user78702
I have checked the permissions. IIS users do have full privileges on site root directory.

dlb
You are getting a good backup of the database, but when it starts to back up the files, you get:
INFO    |130905 10:48:27|Scanning directories of <root>
INFO    |130905 10:48:27|Scanning files of <root>
INFO    |130905 10:48:27|Empty directory <root>


Two things can cause this, you don't have proper rights to the root directory or IIS is lying to Akeeba about where your site root is.

Let's be very specific, you need rights to the root directory itself, not just rights to the files within the root directory.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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