Akeeba Backup for Joomla!

Wednesday, 28 August 2013 01:52 CDT

user78416

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes Ajax Error 500
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.3.26
MySQL version: 5.5.32?
Host: (optional, but it helps us help you) WebHostingBuzz (UK) CloudLinux
Akeeba Backup version: Pro 3.7.10 recently installed

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Similar failures occurred before I bought the Pro version and completely reinstalled Akeeba Backup. Running a full backup it now gets further, but fails near the end leaving 70 partial files in the backup directory.

Wednesday, 28 August 2013 04:15 CDT

tampe125

Hello Nicholas,

please can you check if you have enough disk space?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 August 2013 04:32 CDT

user78416

Masses; I am using only 1.88 of the 4GB available at the moment according to WebHostManager.

Wednesday, 28 August 2013 04:39 CDT

tampe125

Ok, so it's not a disk space problem.
I have assigned this ticket to Nicholas.
At the moment he's out of office, so he will take a look on next Wednesday.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 August 2013 04:44 CDT

user78416

Thanks.

Wednesday, 28 August 2013 06:30 CDT

nicholas

Please remove the old backup archive (site-cocking.org-20130806-164905.jpa) from your site's root and retry backing up your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 September 2013 15:13 CDT

user78416

I think I deleted the filed before reading you post and still suffered failures, but trying again tonight I had a success, which is a relief.

However, I note that the backup is made up of a lot of part files (224 I think). The .jpa settings set via the configuration wizard are as per the attached file.

In the past I have had a single file. Can this be changed or is it part of the problem?

Thanks

Nick

Tuesday, 03 September 2013 00:37 CDT

nicholas

Go to Components, Akeeba Backup. Make sure that the backup profile you want to modify is selected. Click on Configuration. Find the Archiver Engine row and click on the Configure button next to it. In the pane which opens below set the Part Size for Split Archives to a lower value.

IMPORTANT: Increasing the part size will create fewer and bigger part sizes. It is possible that your server configuration does not allow such higher values, causing a backup failure. Also, if you intend on automatically transferring the backup archive to a remote storage (such as Dropbox or Amazon S3) a larger part size will lead to timeouts and backup failures. In those cases you should go back and decrease the part size for split archives.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 September 2013 01:21 CDT

user78416

That worked fine with a larger value and I have now produced a single 118MB file of the sort I have been able to produce in the past. I have downloaded this to my Mac as an extra precaution.

Many thanks for you help with this.

Nick.

Support