Akeeba Backup for Joomla!

Friday, 02 August 2013 11:49 CDT

user77322

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I just purchased the Pro version, but all the downloads say Core version. Where is the Pro download?

Friday, 02 August 2013 11:56 CDT

nicholas

If you find that you cannot download our software and/or you are unable to file a support request please first try to log out then log back in to AkeebaBackup.com. This is required the very first time after you subscribe or renew your subscription due to the way the Joomla! login system and Joomla! access control (ACL) work.

In order to make it easier to find out how to download and install our software, we have written up instructions. They are available by visiting the My, My Instructions menu item from the top of any page of our web site and clicking on "Where are my downloads?". Please note that this link will only work if you are logged in. As noted above, you may have to log out then back in to AkeebaBackup.com.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 August 2013 12:11 CDT

user77322

Thanks for your automated reply, which doesn't address my question. By the way, the "Where are my downloads" link doesn't work. The issue is that all the downloads say Core. None of the them say Pro, and I would like to download the Pro.

Friday, 02 August 2013 12:22 CDT

nicholas

Did you actually follow the instructions in the end of the second paragraph, telling you to log our an back in? No, I can see that. Please do so now. Thanks.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 August 2013 12:50 CDT

user77322

I did get out of the Akeeba site and go back in. It still remembered me, though, from before. I did actually log out now, and back in - and VOILA - there's the Pro version to download. Instead of all this wasted time, would it be possible to have a "Download Here" button next to the entries on My Subscriptions? Or, just mention that you have to really log out and back in before you can download the Pro versions? Just a thought.

Friday, 02 August 2013 13:04 CDT

user77322

After I replied to the message above, I went back to download the Pro versions of both the Subscriptions and the Backups. And now I don't see the Pro versions again. I logged out and logged in again, and I only see the Core version. Same thing for Subscriptions Pro (I see you deleted my ticket there). So far, not so good. I've spent an entire morning just trying to download. This should have taken 30 seconds.

Edited by user77322 on 2013-08-02 13:10 CDT

Friday, 02 August 2013 13:24 CDT

user77322

OK - I've found them both now. What I did was go to My Account, and then Instructions. In there is where the download buttons are for the Pro versions that I bought. This would be good info to put in the confirmation email. Just a thought.

Friday, 02 August 2013 16:23 CDT

nicholas

The confirmation email should read this at the bottom:

-----

Where to go from here?

If you are new to Akeeba Subscriptions, we suggest that you take a look at our User's Guide.

When you feel comfortable with the instructions, download Akeeba Subscriptions Professional. From that page, please click on the latest release (always on the top of the page). If you have an older version of Joomla! and/or PHP please consult our Compatibility page to find the correct version for your site, go back to the download page, find that release and click on it. Either way, you will see several items on the new page. You will have to download the one that reads "Akeeba Subscriptions Professional" by clicking on its title. Install Akeeba Subscriptions Professional using Joomla!'s extensions installer. More detailed instructions can be found in the first few pages of our User's Guide.

If you run into any problems, do not hesitate to post a support request in our support ticket system. We're here to help!

-----

Obviously there are links to the user's guide, download page and compatibility page.

The requirement to log out and back in is a limitation in Joomla! itself. You will have the same issue on your site using Akeeba Subscriptions or any other subscriptions component. Joomla! caches the access rights of users in the user session. In short, this means that you need to log out and back in for Joomla! to "see" the new user group assignment of your user.

I am working on a workaround which will be published in the next version of Akeeba Subscriptions. When a subscriber gets back to the "Thank you" page on the site he is transparently logged out and back in. The only obvious problem is that if the subscriber does not get back to that page (as happens, unfortunately, with 2Checkout) there is no way this workaround can work. I consider this a broken behaviour of Joomla! which has to do with the architecture of the ACL system. The ACL system is powerful but extremely slow. In order to work around the bad performance they are forced to cache the access privileges in the user session. The result is that when you change the user group assignments of a user they are not taken into account until the next time he logs out and back in.

Now you have the executive summary of the full picture of Joomla! ACL issues. I hope this information will be useful to you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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