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Akeeba Backup for Joomla!

#16934 Access forbidden after upgrade

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by webchrisakeeb on Thursday, 01 August 2013 10:08 CDT

webchrisakeeb
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown) Joomla! 2.5.13
PHP version: (unknown)5.3.3
MySQL version: (unknown) 5.5.20-cll
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I updated my Akeeba back up and now I can't access it. I get

403 - An error has occurred.

Access forbidden

Return to Control Panel

I had upgraded admin tools just prior to upgrading this.

Any help/ideas of where to look would be appreciated

thanks

Alan

nicholas
Akeeba Staff
Manager
Please install both components a second time, without uninstalling them. There's a known issue in Joomla!; it sometimes doesn't copy all files.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

webchrisakeeb
okay that got it working thanks.

I also though did this

http://forum.joomla.org/viewtopic.php?f=710&t=805711

which seems to be needed on some installations on upgrade to 2.5.13 - for some reason the assets table seems to go wrong. Perhaps that was part of what was blocking Akeeba back up since with the admin tools upgrade I also did the upgrade to Joomla?

thanks

nicholas
Akeeba Staff
Manager
I am the person who was first affected by this issue (on this site of all placed) and reported it along its workaround. It is old news to me :) And yes, that can also cause the 403 among other mishaps.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

webchrisakeeb
:)

Thanks

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