Support

Akeeba Backup for Joomla!

#16907 output directory not saved

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 31 July 2013 02:52 CDT

frdt
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.11
PHP version: 5.3.10-ubuntu
MySQL version: last version stable
Host: (optional, but it helps us help you)
Akeeba Backup version: last stable version

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

after retoring 9 sites on a new server (change from one host to a another), I can't save the "output directory"
I change this output in a directory outside the root path of the site
When i click save , the new path is displayed correctely, when I save and close then return in the configuration the new path is not saved
my cron job start well but the backup file is in the default path
I have try to uninstalle and reinstall.. still the same issue
any ideas ?

thanks

nicholas
Akeeba Staff
Manager
Can you try creating a new backup profile? Does it save?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

frdt
With a new profile, same issue
thks

nicholas
Akeeba Staff
Manager
Does the table #__ak_profiles exist on your site's database?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

frdt
yes this table exist and when I create a new profile a new record is added to this table

fr

frdt
Hi

when , I save the configuration (button "save" - not "save and close" )(in my case for the output directory parameter) than go dirrectly to control pannel, than return to the configuration, the value is saved

I have a new site to build form a restore of a template site, I'll see if the same issue appair also, and go back to you

thanks

nicholas
Akeeba Staff
Manager
This doesn't make any sense. The "Save" and "Save & Close" buttons call exactly the same code to parse and store the configuration. The only difference is an if-block after that code. If it's Save it will reload the configuration editor page. If it's Save & Close it will load the control panel page. There's no rational way this code can yield different results depending on which button you click. This thing sounds like a caching issue. Do you have any CDN or reverse proxy in front of your site?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

frdt
I think also that doesn't have any sense... I don't have any reverse proxy on this system.

I only chmod the output directory to give full access on user apache .. Maybe user right when saving the config in the backend ??

I just reconfigure all my 9 sites and now all is functionning on all them .. I don't now why but it's running fine.
My cronjob run fine and the ouput file is saved in the right directory

thks again

nicholas
Akeeba Staff
Manager
The configuration is saved to the database. The only thing that's stored on disk is administrator/components/com_akeeba/akeeba/serverkey.php which contains the cryptographic key with which the configuration information is encrypted when stored in the database. This is only written to once when you first run Akeeba Backup. I can't understand what was going on :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!