Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
Apache version 2.2.23
PHP version 5.2.17
MySQL version 5.5.23-55
Architecture x86_64
Operating system linux
Host: (optional, but it helps us help you) HostGator
Akeeba Backup version: Akeeba Backup Professional 3.7.10 (2013-06-29)
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue
Dear Sirs.
When the folders or file names have certain special characters, such as French or Spanish names, the full backup process does not include these folders in the ZIP file. The Full Backup ends without errors, but in the process of UNZIP the system gave us an ACCESS DENIED warning. For me this is very important because our websites are multilingual and we have to use names with special characters.
Best regards
Luis
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
Apache version 2.2.23
PHP version 5.2.17
MySQL version 5.5.23-55
Architecture x86_64
Operating system linux
Host: (optional, but it helps us help you) HostGator
Akeeba Backup version: Akeeba Backup Professional 3.7.10 (2013-06-29)
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue
Dear Sirs.
When the folders or file names have certain special characters, such as French or Spanish names, the full backup process does not include these folders in the ZIP file. The Full Backup ends without errors, but in the process of UNZIP the system gave us an ACCESS DENIED warning. For me this is very important because our websites are multilingual and we have to use names with special characters.
Best regards
Luis
