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Akeeba Backup for Joomla!

#16820 Cronjobs not sending files to Dropbox

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Monday, 22 July 2013 09:13 CDT

carcam
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes: automated backup and dropbox pages
Joomla! version: 2.5.11
PHP version: 5.3.26
MySQL version: 5.5.31-30.3
Host: Siteground
Akeeba Backup version: 3.7.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

We have just moved Gnumla.com from our previous host to siteground. The migration process was taken by them. They just did a CPanel backup and restauration.

After that migration, we checked the cronjobs again and made some changes to the post-processing configuration and the cronjob (in part to be sure the new changes were applying as the old site cronjob are still working- yes we should have disable them before). So backups of the old site are being stored in a folder called "Gnumla" in Dropbox, and backups from the new site are being stored in a folder called "Gnumla2"

The point is that the cronjob for the new sites are being correctly launched and I received the email with a success message, but the post-processing have not been launched (although it says it has) and the backup is kept in the site instead of being moved to Dropbox.

If I take a backup from the backend witht the same profile, the files are indeed moved to Dropbox. Attached you may find logs for both the cronjob and tha backend backups.

I'm pretty sure this is related with the migration but I have not been able to find a clue in the logs so it would be really of great help if you could point me in the right direction.

Thank you very much.

carcam
Sorry it did not add the attached files as I had to resend the message.

nicholas
Akeeba Staff
Manager
Can you try using a lowercase folder name in dropbox and for the archive naming?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

carcam
Hi Nicholas,
the archive name is in lowercase and I have changed the foldername to be lowercase, but no luck. You may find the log of this last attemp attached.

For the backup from the backend, I had no issues and was correctly saved in Dropbox.

tampe125
Akeeba Staff
Hello Carcam,

please re-authenticate to Dropbox, using the two steps workflow that you can find inside the profile configuration.
If you still have problems, contact your hosting and ask them if there is a firewall blocking outgoing connections while on CLI.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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