Support

Akeeba Backup for Joomla!

#16747 dropbox authentication ends up with 404 error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 15 July 2013 05:08 CDT

Sunday, 14 July 2013 16:50 CDT

gary.silver
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.3.18
MySQL version: 5.1.66
Host: (optional, but it helps us help you)
Akeeba Backup version: Akeeba Backup Professional 3.4.3 (2012-03-21)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,
we would like to enable the post processing procedure and upload the file to dropbox. On several different Joomla Projekts it works very good (1.5 and 2.5 sites), but unfortunately on the site www.e34-ig.de it is not working.
When we try to enable it "Authentication - Step 1" a pop up appears with a 404 error message. The location of this pop up is:

http://www.e34-ig.de/administrator/index.php?option=com_akeeba&view=config&task=dpeoauthopen&engine=dropbox

and the message in the browser is: "404 Not Found!"

What is the problem?

Thanks in advance!

Gary Silver

Monday, 15 July 2013 01:38 CDT

nicholas
I tried accessing that URL directly. Under normal circumstances I would have one of the following results:
- Redirected to the login page (default plain Joomla! behaviour)
- Redirected to the front page of the site (most security extensions)

Instead, I get the same error as you. This means that one of the following is going on, both beyond my control and ability to help:
  • You have installed an extension which interferes with accessing your site's back-end. For example a security plugin or component which intercepts back-end access in a non-standard way.
  • Your host is blocking access to URLs based on specific patterns, e.g. by using mod_security2. In this case you will have to contact them and see how you can avoid that URL from being blocked.


Since it only happens on one of your sites I suspect that the problem is the former.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 15 July 2013 05:05 CDT

gary.silver
Hi Nicholas,

thanks, you pointed me in the wright direction. The problem occured because of a .htaccess file in the root directory.

Thanks for your help.

Gary

P.S. You can close this ticket now.

Monday, 15 July 2013 05:08 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!