Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.11)
PHP version: (5.3.26)
MySQL version: (unknown)
Host: (siteground)
Akeeba Backup version: (3.7.10)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

I just tried to update Akeeba backup on my website and it got to the end of the process when a large yellow banner appeared with a warning regarding the Jquey and something else, saying these hadn't loaded. I wanted to take a screenshot of the warning, but I hit 'back' by accident and the message then disappeared unfortunately.

I subsequently updated another website without any issue. I was therefore wondering if I could try re-installing the update again to see if this would help, but I am unsure of the best way in which to do this, can you please help?

Thanks

Hi Nicholas,

Apologies for the delay in responding, we have been suffering from network issues which resulted in a very slow upload speed, so I wanted to wait for this to be fixed before I could upload the Akeeba files.

I have now manually overwritten the files as per your instructions, I received no warnings or error messages, and everything seems to be working normally.

Thanks for your prompt response in this matter - excellent customer service as usual!

Regards