Akeeba Backup for Joomla!

Sunday, 30 June 2013 09:05 CDT

trogladyte

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3
MySQL version: (unknown)
Host: Hostgator
Akeeba Backup version: 3.7.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it. N/A

Description of my issue: Trying to do an upgrade of the component, but, whether it's from the email or trying to install from the Joomla extensions | Install menu it fails with the following message -

The requested URL /administrator/index.php?option=com_akeeba&view=liveupdate&task=install was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

If I use the back button twice there is a brief flash at the bottom of the screen of something (assume some error message) in a light red box. Try as I may, I couldn't time it right to capture with a screenshot.

Sunday, 30 June 2013 09:05 CDT

nicholas

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 30 June 2013 14:05 CDT

trogladyte

Tried all those things. Putting those lines in htaccess cause the whole site to white screen with a 500 error. In the end I deleted Akeeba and installed like a normal install and it went fine. However, I had the same problem with Admin Tools - resolved the same way, but now I have an Ajax error trying to upgrade Joomla!

Sunday, 30 June 2013 14:08 CDT

nicholas

Have you followed the documentation instructions for troubleshooting?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 30 June 2013 14:24 CDT

trogladyte

Yes, that didn't help. I've downloaded the 2.5.11 update - I'll just install manually I guess.

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