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Akeeba Backup for Joomla!

#16567 Backup on Box.net : statut obsolete

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 28 June 2013 07:40 CDT

jbouv55151
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yesy
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3.8
MySQL version: 5.1.59
Host: Private server
Akeeba Backup version: 3.7.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
When backing up, through frontend or backend with Box.net, my backupset has status "Obsolete". I do not have this problem if I use Dropbox. I also made a trial on Joomla 3.1 website, the problem is the same.
In the attached file, a printscreen. You can see backup 5 & 6 on Box.net, 4 on Dropbox on 3 local.
It is not really a problem for me, but I can be a bug to solve.

Thanks

nicholas
Akeeba Staff
Manager
I believe that the real reason is a timeout error in the front-end backup when uploading the file. It may happen with box.net and not with Dropbox due to the different upload speeds to each service that are highly dependent on your server's Internet connection(s). If you reduce the Part Size for Split Archives to 10Mb this will get away, but you will have a backup split up in three files.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

jbouv55151
Thanks for your Feedback.
I don't think that is the problem because the file is well uploaded to Box.net.
The only problem is the way it is shown (obsolete instead of remote) and the fact that the backup is not linked to Box.net.
Dropbox has no problem, I made many tests.

nicholas
Akeeba Staff
Manager
The status update from Obsolete to Remote happens in the next page load after the upload to the remote server. If the upload takes too long the upload may be successful (please test your uploaded backups) but the next page load doesn't happen as PHP has timed out. In this case the status remains Obsolete. What I described solves this problem.

Of course it would be a lot easier for me to prove this if you had provided your backup log file as requested when submitting the ticket:
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

jbouv55151
just proceed a manual backup from the backend. Please find attached my log.
Could you tell me more with it ?

nicholas
Akeeba Staff
Manager
According to the log the backup has completed successfully.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

jbouv55151
You are right, but the Backup is shown as obsolete and there is no link to the remote backup.
So there is a problem somewhere.
See printscreen.

nicholas
Akeeba Staff
Manager
I can see where the problem is. I will fix it in the new version that will be released later today. Thank you for reporting this issue!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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