Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3.10
MySQL version: 5.5.29
Host: Loopia
Akeeba Backup version: 3.7.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi!

I've configured Akeeba to transmit the backup-files to a FTP-server after the backup is finished. This doesn't seem to work though. Some of the files are getting transferred and some are not. It looks like the process ends after about 1/3 of the site are transferred. I've tried fickle with the options, splitting the archive into smaller pieces, but I cant get rid of the error.

Can you help me?

Hi!

I'm not in charge of the FTP-server, but I've transferred a lot of (large) files there before without a problem. Is there something I can do to go around this?

I've set up a brand new server using vsftpd. Can you give me some hints how to configure it so that my Akeeba-backups runs smoothly? I would really appreciate it!

Tried both vsftpd and proftpd, and both of them are giving the same error. The backup runs just fine, but as fast as the file should be transferred to the ftp-server it fails. Seems like it doesn't even start the transfer. The server logs shows that Akeeba is connecting and then closes the connection, no file is being transferred.

I've tried all kind of different configurations, small part sizes, active/passive-mode, etc. The server running the software is a VPS used only for that purpouse (nothing else installed). No firewall, nothing.

I've tried connecting with Transmit, Filezilla and Ubuntu cli ftp-command, but I cant reproduce the error on some other client.

What to do?

Hi!

Don't get me wrong, I don't thing your software got the problem - the FTP server-configuration does. I just don't know what it is, and the logs give me nothing. You mentioned earlier that you could tell me how to configure the server - that would really help alot if you just could give me some hints. Otherwise, is it possible that I pay you to configure the server?

Hi!

I totally understand! I will try to do some configuration. Thanks alot for your help - i really appreciate it!