Support

Akeeba Backup for Joomla!

#16439 Backups Keep Fialing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 18 June 2013 03:17 CDT

Monday, 17 June 2013 20:04 CDT

user74989
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3.18
MySQL version: 5.1.69-cll
Host: Netregistry, Australia
Akeeba Backup version: 3.7.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Every time I try and run a backup, I get an error now. This has worked before though. I have gone through the help tips that you provided e.g. Wizard check, changing max execute time to 5... all to no avail. FYI, I have got this set up so that it does export the backup to my Dropbox.

Tuesday, 18 June 2013 03:17 CDT

nicholas
Go to Akeeba Backup's Configuration page. Click the Configure button in the Archiver Engine and set the "Part size for split archives" to 10Mb. If this doesn't work try 5Mb or 2Mb.

If that didn't work, also try the following settings:
- Minimum execution time: 1 seconds
- Maximum execution time: 7 seconds
- Execution time bias: 50%

If that still doesn't work, replace those settings with:
- Minimum execution time: 5 seconds
- Maximum execution time: 2 seconds
- Execution time bias: 50%

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!